When our customers and Dell Technologies transitioned to work from home, Dell Technologies Education Services (DTES) heard the question everyone was asking: “What do we do…?”.
- Customers were asking, “What do we do about the training we have purchased and scheduled with Education Services?”
- Students prepping for IT certification exams were asking, “What do I do to complete training and take the exam?”
- Dell instructors were asking, “What do I do now to make sure I am able to deliver remotely from my home?”
As we began to learn more of the situation around the world in February, we took proactive steps integrating technology, innovation and collaboration to answer those questions. Those steps have allowed us to satisfy our customers’ training expectations, support individual learners’ plans to achieve certification, and fulfill training needs of our own internal stakeholders. As early as mid-March, we converted 100% of our classroom delivered instructor-led training (ILT) to virtual training delivered online.