OFFERING GUIDELINES

Dell Technologies Education Services

Thank you for considering learning offerings from Dell Technologies Education Services as part of your technical training needs. Below you will find general descriptions of offerings and delivery modalities. 

We invite you to contact your local Dell Technologies Education Sales Consultant to learn more about curriculum paths and Knowledge Skills Assessments (KSA’s) for your teams. In addition, our global Registration Advisor team is available to assist you. We look forward to helping with your learning needs!

 

Learning Offerings:

Collections are available to both customers and authorized Dell Technologies resellers, distributors, original equipment manufacturers and service enabled partners (collectively "Partners"). Collections consist of predefined video and eLearning offerings. Our Dell Technologies Sales Consultants work closely with customers and Partners to define the optimum collection contents and duration arrangements. An example of a Collection would be the On Demand Learning Center (ODLC).

Subscriptions are valid for one (1) year from date of invoice and are assigned to one individual. Subscriptions allow the designated individual to consume training from the Dell EMC Education Services catalogue. 

v-Subscriptions are valid for one (1) year from date of invoice and consist of select video training offerings. These offerings are assigned to one individual for use over the above-referenced one (1) year period. V-Subscriptions allow the individual subscriber to consume designated training from the Dell EMC Education Services catalogue. 

e-Subscriptions are valid for one (1) year from date of invoice and are assigned to one individual. e-Subscriptions allow the designated individual to consume training from the Dell EMC Education Services eLearning catalogue selections. 

ValuePaks are valid for one (1) year from date of invoice and refer to pre-defined offerings containing multiple components. ValuePaks may be video based depending on learning selected. ValuePaks are frequently selected by students who are looking to complete a curriculum path. 

Training Credits are valid for one (1) year from date of invoice and are considered Dell EMC Education Services currency in that they may be redeemed to purchase Dell Technologies Education Services training offerings while such currency is valid. Training Credits are ideal if the exact course selection and/or delivery modality preferred by the student is not known at the time of purchase.

 

Delivery Modalities:

Classroom (formerly known as Instructor-Led Training or ILT)

Traditional classroom training, with hands-on labs or case-studies, delivered at one of our many training centers worldwide, by a highly qualified Dell Technologies instructor.

Virtual Class (formerly known as Online Instructor-Led Training or Online ILT)

A real-time interactive training experience where students participate online to access the virtual classroom. Lecture, discussion, questions and answers, and lab exercises make this a rich and flexible training experience. Select here for more details. 

On Demand Class (formerly known as Video Classroom Training or e-Learning)

Training delivered using recorded electronic technologies, available anytime (rather than a scheduled event). Packaged as a course in the learning management system (or equivalent platform) and may contain voice-over, videos, student guides, simulations, assessments, links to other content, etc. This would include traditional voice-over PPT e-Learning, recorded web events, Video ILTs, etc. Could range from minutes to days.

On Demand Lab

Hands-on learning with one or more objective, utilizing electronic technologies, available anytime. Includes access to the lab environment and materials to support learning objective (context, lab steps or tasks, etc.). Current offerings use VMware Learning Platform as the lab environment but should be able to accommodate other lab environments. Could range from minutes to hours.

Assessment

An online offering that will launch the tool to test or measure the learner’s knowledge of a particular subject. Includes both pre- and post-assessments and Technical Skill Assessment.

Blended

Essentially a session-based offering that can combine sessions, web-based trainings, assessments, and ad hoc tasks into a single learning program delivered to a group of learners in collaboration with specified mentors and task evaluators. 

 

Cancellation and Refunds:

Unless otherwise agreed in writing by Dell Technologies, all training will begin on the scheduled date.  Should Customer request to cancel or reschedule the Education Services, Dell Technologies will refund Customer’s pre-paid training fees as follows:

  • For Live Classroom (public) offerings, Customer may request to transfer their training dates to another available date up to fourteen (14) full calendar days prior to the start of the course for which they are scheduled. A cancellation or change within fourteen (14) full calendar days of the confirmed course start date will result in a cancellation fee equal to 100% of the course fee.
  • For Live Classroom (on-site) offerings, unless otherwise stated in a separate statement of work, Customer may request to transfer their training dates to another available date up to twenty-one (21) full calendar days prior to the start of the course for which they are scheduled. A cancellation or change within twenty-one (21) full calendar days of the confirmed course start date will result in a cancellation fee equal to 100% of the course fee.
  • Should Dell Technologies cancel any scheduled Education Services, Dell Technologies will use reasonable efforts to give Customer notice of cancellation and will endeavor to reschedule as agreed between Dell Technologies and Customer. If the Education Services are cancelled for reasons within Dell Technologies’ control, and cannot reasonably be rescheduled, Dell Technologies will refund Customer’s associated pre-paid training fees. The refund will be Customer’s only recourse in the event of Technologies ‘cancellation.