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Education Services Terms and Conditions

Thank you for considering learning offerings from Dell Education Services as part of your technical training needs. We invite you to review our catalog on education.dellemc.com or contact your local Dell Education Sales Account Manager to learn more about our wide portfolio of learning for you and your teams. Our global Customer Advisor team is available 24/7 to assist you with all your learning needs. 

 

Terms of Service:

A full list of our terms of service is available on Dell.com/servicedescriptions.  Please select your country of location. The Education Services Description is located under Support Services in local language.  

 

Education Purchase Options:

 

Education Subscriptions

Education Subscriptions are valid for one (1) year from date of invoice and are assigned to one individual through an individual or team/Enterprise. Education Subscriptions used to be available in two models – a payment model or a library collection model. A payment model allows learners to use a Dell Education Services subscription as a payment model for training up to a purchased cap.  An example of a payment model subscription is the Dell Full Subscription with On Demand Labs. A library model subscription allows learners access to a curated library of content (‘collection’) for a fixed term. This term is typically 12 months from date of purchase. An example library model subscription is Dell Learning Hub or On Demand Learning Center (ODLC). 

Effective June 6, 2022, payment model subscriptions are being discontinued and a single library model called Dell Learning Hub will be available – individual, Enterprise/Team for all audiences.   

Subscriptions allow the designated individual to consume training from their Dell Learning Hub collection based on the Dell Learning Hub plan purchased. The Dell Learning Hub plans provide you access to the Dell Learning Hub content and library collection. Collections consist of predefined video and eLearning offerings.  

Dell Learning Hub plans are available to customers and authorized Dell resellers, distributors, original equipment manufacturers and service enabled partners (collectively "Partners"). Our Dell Sales Consultants work closely with Customers and Partners to define the optimum collection content. Examples of Dell Learning Hub plans are: 

  • Customer Plans:  Learn, Learn More, Learn All
  • Partner Plans for Dell Channel Partners: Single, Multi, Multi+, Team

Education Bundles

Bundles (formerly ValuePaks) are valid for one (1) year from date of invoice and refer to pre-defined offerings containing multiple components. Bundles may be video-based depending on learning selected. Bundles are frequently selected by students looking to complete a curriculum path.

Education Training Credits

Education Training Credits (‘Training Credits’) are vouchers which may be purchased to redeem for training offered by Dell Education Services. Training Credits are valid for one (1) year from date of invoice and are considered Dell Education Services currency in that they may be redeemed to purchase Dell Education Services training offerings while such currency is valid. Training Credits are ideal if the exact course selection and/or delivery modality preferred by the student is not known at the time of purchase. 

To learn more about our purchase options please visit our Dell Education Services Purchase Options page

Training Offer Types

Please visit our Training Offer Types page for a full list of our offer types.

 

Policies:

 

Cancellations and Refunds

Unless otherwise agreed in writing by Dell, all training will begin on the scheduled date. Should Customer request to cancel or reschedule the Education Services training they have chosen, Dell will refund Customer’s pre-paid training fees as follows: 

  • For Live Classroom (public) offerings, Customer may request to transfer their training dates to another available date up to fourteen (14) full calendar days prior to the start of the course for which they are scheduled. A cancellation or change within fourteen (14) full calendar days of the confirmed course start date will result in a cancellation fee equal to 100% of the course fee.
  • For Live Classroom (on-site) offerings, unless otherwise stated in a separate statement of work, Customer may request to transfer their training dates to another available date up to twenty-one (21) full calendar days prior to the start of the course for which they are scheduled. A cancellation or change within twenty-one (21) full calendar days of the confirmed course start date will result in a cancellation fee equal to 100% of the course fee.
  • Should Dell cancel any scheduled Education Services training, Dell will make reasonable efforts to give Customer notice of cancellation and will endeavour to reschedule as agreed between Dell and Customer. If the Education Services training is cancelled for reasons within Dells ‘control, and cannot reasonably be rescheduled, Dell will refund Customer’s associated pre-paid training fees. The refund will be Customer’s only recourse in the event of Dell’s cancellation.

Name Transfer

  • All Dell Subscriptions are non-transferable.