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  • My Learning
  • Certification
  • eBook
  • eduTube
  • On Demand Labs
  • Virtual Class
  • Clear Cache
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My Learning

Access to Team member FAQ’s select here

For On Demand Training select here  

My Learning Demos select here 

 

JOB AIDS

How do I search for a course?

For detailed instruction on how to search for a course please select here

 

How do I register for a class outside my job role?

To learn how to register for a class please select here

 

How do I register for a class with leader approval?

To learn more on registering for a class with leader approval select here

 

How do I cancel my registration?

To learn how to cancel a registration please select here

 

How do I manage my learning paths?

For detailed instructions on managing your learning paths select here

 

How do I view my progress?

For more information on viewing your progress select here

 

Where do I find my completed learning?

For more information on viewing your completed learning please select here

 

How do I access My Accreditation?

To access select here  you may also be accessed from Tools and Resources within the Main Navigation

 

Where do I find relevant training & programs related to my organization?

To access select  here  then select your organization from the Home Page.

 

Where do I find personalized training based on my role?

To access select  here to find perssonal training based on your job role.

 

CONTACT US FOR SUPPORT

Please select here to log a ticket for support.

Certification

Dell Technologies Proven™ Professional is a leading education and certification program in the IT industry, providing comprehensive coverage of information storage technologies, virtualization, cloud computing, data science/big data analytics, and more. It offers a role-based series of courses and exams that cover the full range of Dell Technologies’ hardware, software, and solutions. Being Proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry’s most comprehensive learning and certification program. Join a community of dedicated professionals, share exclusive benefits, get Proven..

 

How do I obtain certification vouchers for Dell Technologies Proven Professional exams?

Launch the voucher request form by selecting here

 

How do I obtain certification certificates to my achievements?

The Certification framework provides details regarding the paths to your success  please select here for the details.. 

 

Can I register for Proven Professional Exams?

Exam registration is done using the Pearson VUE website. To register for a Dell Technologies exam at a Pearson VUE Testing Center  select here to request an exam voucher.  Pearson VUE is the sole provider of Dell Technologies Proven Professional exams.

 

Where do I find information for – exam numbers, study materials, test parameters, cost, and practice tests?    

All our Proven Professional Certification tracks can be viewed by selecting here

 

How do I search by Products/Technology?

To obtain Proven Professional details on curriculum information, including courseware, practice tests, and exam descriptions please select here

 

How do I find specific information on Certification tracks?

Please select here to learn about our Proven Professional Certification Tracks. 

 

Where can I locate Benefits of Certification?

The Benefits and Resources page also contains program documentation, and exam registration links please select here to learn more. 

 

What is the difference between Accreditation and Certification?

Dell Technologies Proven Professional certification develops and validates technical skills through proctored exams in tracks such as Cloud Architect, Data Center Architect, Storage Administrator, Technology Architect, Platform Engineer and Implementation Engineer, as well as Product/Technology Specific areas . Accreditation develops readiness skills for positioning Dell Technologies solutions and is targeted at Dell Technologies Partner Sales and SE personnel.

eBook

When do I receive my eBook?

eBooks are sent 3 business prior to the start date of the class. Late registrations and walk-in’s are handled by the instructor who sends in a ticket requesting eBook with CID, course title, the attendee first name, last name and email address to the relevant team.

 

How do I access my Ebook account?

Go directly to the eBook site by selecting here  and log in using the email you registered for the training under and the password you previously created.

 

How can I download the files sent to me from the eBook application?

All document Permissions are controlled by the Organization that shared the content with you. If the sender has enabled end user download, you will see a download icon in the Dell Technologies Education Services eBook Application viewer.

 

What types of viewers are available?

To learn more about available viewers select here

 

When I try to print document from the Dell EMC Education Services eBook Application Viewer the document does not print using my browser's File/Print function, how do I print the document?          

With the document open in the Dell Technologies Education Services eBook Application Viewer, if the document sender has enabled print for the document, you will see a Print icon in the Dell Technologies Education Services eBook Application Viewer. You must use the print button in the viewer to print your document.

 

When I select a document to view I receive a Pop-Up message stating that I have "Exceeded Maximum Activation", what does this mean?

Exceeded Maximum Activation means that the sender of the document has limited the number of devices (computer/mobile) that you can view the material on. Once the limit has been reached, you will need to submit a request to the Organization that shared the material with you. In the same Pop-Up message that you see there is a button that reads "Send Authentication Email". Selecting this button will submit your request for additional device activations to the sender of the material.

 

I logged into Dell EMC Education Services eBook Application on my mobile browser and my document will not open, is mobile browsing supported?

Mobile browsers are not supported except for one scenario. If the organization that shared the content with you has decided to allow unlimited device activations for the content, then your mobile browser will work. If the Organization is limiting the number of devices that you can view content on, then you will need to get the Dell Technologies Education Services eBook Application mobile app.

 

Where can I obtain more information about eBooks?

Please select here for access to our eBook guide.

 

Where do I obtain help?

Please log a ticket with our support by selecting here

 

Please select here for access to out eBook guide.

Where can I obtain more information about eBooks?

Please select here for access to out eBook guide.

eduTube

How do I use eduTube?

Select https://edutube.emc.com/html5/helpvideos.htm to review the various features and functionalities available in eduTube.

What should I do if my computer freezes when trying to upload a file to eduTube?         

If your computer freezes when trying to upload a file to eduTube, we recommend you wait 1-2 hours and then try the system again. If your issue persists, please contact eduTube support.

What should I do if my computer returns an HTTP 500 error (Internal Server Error) when trying to upload an asset?    

If you get an HTTP 500 error when trying to upload your asset, we recommend you wait 1-2 hours and then try the system again. If your issue persists, please contact eduTube support .

 What should I do if I try to upload a video and get a failure notification email?             

Your failure notification email contains details of a support ticket that has been opened on your behalf in our eduTube Issue Tracker regarding this failure. As the eduTube Support team works to determine the root cause for your issue, several options are provided to you in resolving the issue on your own: 1) Replace your original source file, trying the upload process again.  2) Obtain another copy of your source file and try replacing the original source file, in case the original was corrupt. 3) Obtain a new source file in a different file format (MP4 or WMV) and try replacing your original source file. 4) Encode your original source file manually, using a software such as Camtasia before replacing it.  The eduTube Support team will contact you within 24 hours to assist you in resolving the problem should further assistance be required.

Who can view content on eduTube?    

eduTube is accessible from both inside and outside the Dell Technologies network. When accessed from inside the network, single sign on will authenticate the user. When accessed from outside the network, the user must log in using the Dell Technologies Account log in page.

What browsers is eduTube compatible with?   

When using a system running Windows 10 and above, eduTube is compatible with the following browsers:  Internet Explorer Version 11 and above, Mozilla Firefox Version 24 and above, and Google Chrome Version 54 and above. 

When using a MAC system running OSX 10.6 and above, eduTube is compatible with the following browsers: Safari Version 5 and above, Mozilla Firefox Version 24 and above, and Google Chrome Version 31 and above.

What if I experience a fuzzy screen when watching a video?     

If you notice fuzziness when trying to view content, it may be due to a slow Internet connection speed. We recommend trying to access the system again, using a faster connection speed. It is important to remember that video performance on the Internet will always only be as fast as the maximum bandwidth of your connection. Alternatively, the asset you are viewing may have been rendered using higher settings than those recommended in our Content Management Guidelines.

What if I experience buffering while playing a video?

If you are noticing buffering when trying to view content, it may be due to a slow Internet connection speed. We recommend trying to access the system again, using a faster connection speed. It is important to remember that video performance on the Internet will always only be as fast as the maximum bandwidth of your connection. 

How do I clear my Cache or Temporary Internet Files to free up space on my hard drive?

Clearing your Cache or Temporary Internet Files helps not only to reduce buffering but to improve video performance as well.

Firefox: Click "Tools,” then "Clear Recent History". Place a check in the box next to "Cache" and click "Clear Now." 

Internet Explorer: Click on the "Gear" icon in the upper right corner of the window then click "Internet Options".  Click "Delete" under Browsing History, then click "OK."

Google Chrome: Click on the "Menu" icon on the toolbar (there are three horizontal lines on its face) and click "Tools".  Choose "Clear Browsing Data" after the dialog box appears, enable the "Cache" option and click "Clear Browsing Data." 

Exit and restart your browser. Connect your computer to a wired connection rather than a Wi-Fi connection.

How do I resolve wireless network connection issues?

Wired connections are more stable and fluctuate less than wireless network connections. Even though wireless connections may appear to be faster than wired connections, variations in signal strength occur much more often, leading to lower overall sustained bandwidth rates. For cable and DSL connections, connecting directly from the computer to the router or modem using an Ethernet cable is recommended to resolve buffering concerns.

If these suggestions fail to resolve your buffering issues, we recommend you copy the Share Player link and paste it into your browser window. The video will load immediately, however, pressing “Pause” after the video starts to play allows the system to “preload” for several minutes before you press “Play” again. The more video you allow to preload onto your system, the less it will need to stop and start during playback.

What should I do if my computer returns an HTTP 500 error (Internal Server Error) when trying to view content?

If you get an HTTP 500 error when trying to view content, we recommend you wait 1-2 hours and then try the system again. If your issue persists, please contact eduTube support .

What do I do if the media I am trying to view does not play at all?

If all you can see is a black screen when you click on a video/ audio file or link, we recommend ensuring that your system meets the optimal configuration settings for use with eduTube, either for a PC or MAC based system. Second, we recommend that users clear their browser cache, open a new browsing session, and try accessing the system again. Finally, we suggest that the user attempt to connect to the system again using a stronger Internet connection speed.

If none of these options resolve the issue, it may be necessary for the user to download (If download exits for that video) the file from eduTube directly to their local machine via the “DOWNLOADS” button on the specific eduTube page for that asset.

How do I share content with other users?          

To share content with other users, access the eduTube Now playing page, click on the Share button and click "Send Email" to send an email to a single address or to multiple email addresses. Please select here for more information.

How can I restart my video once it has been paused?

Users who stop viewing content and try to resume playing their content after a specified period will receive an automated message due to expiration of the Akamai session token. Users are requested to close the browser and start a new session to view their chosen content.

Is eduTube accessible from my mobile device?

Yes. The eduTube user interface is responsive and viewing of content is also available on your iOS (Apple) and/or Android device. Please note that the download functionality will not be available from iOS devices since no container app currently exists to “house” content downloaded from the site.

Can I use eduTube from my MAC?        

Yes. eduTube is accessible from a MAC, however, we do recommend several optimal configuration settings. When using a MAC-based system, we recommend using an OSX version 10.6 or higher. When using a MAC based system, Edu Tube is compatible with the following browsers: Safari Version 5 and above, Mozilla Firefox Version 65 and above, and Google Chrome Version 54 and above. 

What are the optimal system configuration settings for Windows-based machines when using eduTube?           

When using a Windows based system, eduTube is compatible with operating systems using Windows 10 and above and is compatible with these browsers: Internet Explorer Version 11 and above, Mozilla Firefox Version 24 and above, and Google Chrome Version 31 and above.

For Encryption, we recommend allowing for the saving of encrypted pages. To do this: Open browser and select the Tools menu, Internet Options, Advance Tab, Security, and then uncheck the ‘Do not save encrypted pages to disk’ option.

I received a pop-up telling me my browser is out of date, but I have IE10 installed. How can I fix this?

If a pop-up message appears stating that your browser is out of date and you are running IE10, you are probably running IE10 in Compatibility Mode. To change this setting, click the Tools icon, Internet Options, Advanced Tab, Browsing and uncheck the "Automatically recover from page layout errors with Compatibility View" option.

On Demand Labs

What is an On Demand Lab?

Hands-on learning experience with one or more objective, utilizing electronic technologies, available anytime. Includes access to the lab environment and materials to support learning objective (context, lab steps or tasks, etc.). Current offerings use VMware Learning Platform as the lab environment but should be able to accommodate other lab environments. Could range from minutes to hours.

 

How do I access the On Demand Lab?

Once the registration is completed (an automated email confirmation was sent to your inbox to confirm your enrollment) the lab will appear in the "My Account"/ "My Training" section and you will see a launch button on the right hand side.

 

Where can I learn more about out OnDemand Labs?

To learn more about our OnDemand Labs please select here

 

Virtual Class

Not everybody learns the same way, or at the same pace. Some prefer a classroom environment, others do well with self-paced methods that are easier on their time and budget. Dell Technologies Education Services has a highly “blended” approach to learning, offering several training modalities. 

Virtual Class (formerly known as Online Instructor-Led Training or Online ILT)

A real-time interactive training experience where students participate online to access the virtual classroom. Lecture, discussion, questions and answers, and lab exercises make this a rich and flexible training experience.

Clear Cache

Clear-browser-cache instruction (works on both Chrome and Firefox)

•           To clear browsing history, cookies, etc. with ease, use keyboard shortcut (Ctrl + Shift + Delete)

•           Click on ‘Clear data / Clear now’ button then close and re-launch the browser to continue

Website Views

You are currently authenticated as an internal user, or a Dell badged employee. The view of the website you are seeing now, is specific to internals. Its navigation, functionality, training offerings, and content differ from the external view.

If you are trying to view the external user experience of the Education Services website, you will need to get off of the Dell Network, and go to the external Education Services home page.

This view will show you what a “guest” user sees. To see the “customer” or the “partner” view, you will need to have a test account for each view and sign in with your test account(s). To request a test customer and/or partner account, please open a SNOW IT ticket.

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