eduTube
How do I use eduTube?
https://edutube.emc.com
Click here to review the various features and functionalities available in eduTube.
Who all can access eduTube?
eduTube is available for Internal, Partner, Customer, RegLite and Guests.
What if I get "Sign On Error" while accessing eduTube?
Please follow the below steps:
- Raise an IT ticket in Service NOW
- Select the Product as : SSO.EMC.COM LOGIN.
- Provide your Badge ID and NTID in the incident.
How to upload videos to eduTube?
Click here for help on uploading videos to eduTube.
What types of files can I upload to eduTube?
Acceptable formats include: WMV, MP4, MOV, AVI & MP3.
.How long does it take to upload a video?
All the video uploads will be sent for transcoding and generally it takes no more than 60 minutes.
How will I know if my video is uploaded?
You will receive a system generated email notification indicating the video upload and its trancoding status.
My video failed to upload what should I do?
Generally the video transcoding fails if the source file is corrupt or not in valid format. So try replacing the video with another valid source.Encode your original source file manually using software such as Camtasia before replacing it.
How do I embed the eduTube Player?
Use the Embed Player link, which is accessible from the Share link on the Now Playing Page. You can change the height and width of the iframe based on pixel dimensions to fit your page. For specific details on how to code for responsive design, please click here for more information:
Can I embed video content into courses?
Use the Share / Embed player, which is accessible from the Share link on the Now Playing Page to embed the video into courses.
What is an eduTube channel?
Users can own channels for their groups and host videos within the channel.
Please watch this video to know about channel functionalities.
How can I request a new channel?
You can submit a request through Channel Request Form available under Support menu in eduTube.
Please click here for help on new channel request.
How do I restrict access to videos?
Video(s) can be marked as Private to make it available through a private link OR can also be restricted by making it available based on audience.
What browsers is eduTube compatible with?
Microsoft Edge, Google Chrome, Safari, Mozilla Firefox and IE11.
What if I notice lot of buffering while playing a video or stops every few seconds?
This issue will be majorly due to the network bandwidth:
- Go to “Settings -> Quality” available on player control bar, chose a lower bitrate and give a try.
- Try outside your VPN network (if any)
What should I do if I get “An error has occurred” message for the video?
1. This issue will be majorly due to the network bandwidth:
- Go to “Settings -> Quality” available on player control bar, chose a lower bitrate and give a try.
- Try outside your VPN network (if any)
2. If the issue still persists, please send an email to edutube@dell.com for support with:
- Video deeplink (url)
- Video name
- Steps to replicate the issue (if any)
What should I do if eduTube players doesn’t load in Xyleme?
If you are a Xyleme user and get “pf-ng.us.dell.com refused to connect” for eduTube player then follow below steps:
- Open Chrome browser
- Go to “Settings “ -> “Privacy and security” -> “Site Settings” -> “Cookies and site data”
- Set “Block third-party cookies” to OFF
- Open Xyleme and check if the eduTube player loads fine.
If the issue still persists then
- Open Chrome browser
- Log in to https://edutube.emc.com using your account
- Open Xyleme in another tab in the same browser
- Check if the eduTube player loads fine.
Can I view a video on my mobile device?
Yes, you can view the videos on your device. However the video cannot be downloaded to your device.
Can I play a video after a long pause?
Resuming a video after a specified period of time will expire the token and the video will not playback. Do a page refresh or close the browser and start a new session.
How do I share content with other users?
Click on the share icon in 'Now Playing Page' to share videos with others via email.
How do I get an admin account for eduTube admin portal?
You can submit a request through Admin account request form available under Support menu in eduTube.Please click here for more information.
How can I reach out to eduTube support for any help?
Log an incident using eduTube support. Also an email can be sent to eduTube@dell.com mailbox.
Where do I obtain help for eduTube?
You can check out the user guides and help videos available for any help or information on eduTube.