The customer experiences a great degree of confidence from the validated expertise that certified professionals signify. Knowing the IT architect has qualified for certification assures the customer that he or she will receive more than mere competency and technical knowledge. The customer can be confident in the professional’s experience with real-life applications of technology, deployment, configuration and customization.
The additional knowledge and skills base from which a certified professional works also ensures greater efficiency. Work is completed in a timelier and cost-effective manner. The customer whose new solution is configured, deployed and tested with minimum delay returns a higher NPS, invariably. Similarly, a customer whose system requires troubleshooting and potential repair wants a resolution that is both efficient and effective. If satisfied, the customer looks more favorably on the professional and their servicing company.
The professionalism which accompanies certification goes a long way with the customer. The greater store of technical knowledge and business integration increases the technician’s ability and recognition as one who comprehends the customer’s issues and concerns, to express alternative solutions clearly, and to validate the most valuable solution explicitly. The process of achieving certification generates such professional interaction.