My Account
 

How do I log in or create a new account?

Steps to create a new account.

1. Go to https://education.dellemc.com/content/emc/en-us/home.html
2. Click on ”Login” on the top right of navigation bar.
3. After clicking on “Login,” you will be brought to the screen:
   • Existing user: Please sign in using your established Username and Password.
   • New user: Follow the multi-step instructions found on the right hand side of the page labeled “Create an Account”.
     

eBook
 

When do I receive my eBook?

eBooks are sent 3 business days prior to the start date of the class. Late registrations and walk-ins are handled by the instructor who sends in a ticket to the relevant team requesting the eBook with CID, the course title, and the attendee's first name, last name and email address.
 

Where do I obtain help?

Please log a ticket with our support team.
 

How do I access my eBook account?

Go directly to the eBook site and log in using your email registration credentials. 
 

Can I download the files sent to me from the Dell EMC Education Services eBook Application?

All document permissions are controlled by the Organization that shared the content with you. If the sender has enabled end-user download, you will see a download icon in the Dell Technologies Education Services eBook Application viewer.
 

What types of viewers are available?

To learn more about available viewers.
 

When I try to print a document from the Dell EMC Education Services eBook Application Viewer the document does not print using my browser's File/Print function. How do I print the document?          

Open the document in the Dell Technologies Education Services eBook Application Viewer.  If the document sender has enabled print for the document, you will see a Print icon. You must use the Print button in the viewer to print your document.
 

When I select a document to view, I receive a Pop-Up message stating that I have "Exceeded Maximum Activation".  What does this mean?

Exceeded Maximum Aativation means that the sender of the document has limited the number of devices (computer/mobile) that you can view the material on. Once the limit has been reached, you will need to submit a request to the Organization that shared the material with you. In the same Pop-Up message that you see, there is a button that reads "Send Authentication Email". Selecting this button will submit your request for additional device activations.
 

I logged into the Dell EMC Education Services eBook Application on my mobile browser and my document will not open. Is mobile browsing supported?

Mobile browsers are not supported unless the organization that shared the content with you has decided to allow unlimited device activations for the content, which would allow your mobile browser to work. If the Organization is limiting the number of devices that you can view content on, then you will need to install the Dell Technologies Education Services eBook Application mobile app.

eduTube
 

How do I use eduTube?

Select https://edutube.emc.com/html5/helpvideos.htm to review the various features and functionalities available in eduTube.
 

What should I do if my computer freezes when trying to upload a file to eduTube?         

If your computer freezes when trying to upload a file to eduTube, we recommend you wait 1-2 hours and then try the system again. If your issue persists, please contact eduTube support.
 

What should I do if my computer returns an HTTP 500 error (Internal Server Error) when trying to upload an asset?    

If you get an HTTP 500 error when trying to upload your asset, we recommend you wait 1-2 hours and then try the system again. If your issue persists, please contact eduTube support .
 

 What should I do if I try to upload a video and get a failure notification email?             

Your failure notification email contains details of a support ticket that has been opened on your behalf in our eduTube Issue Tracker regarding this failure. As the eduTube Support team works to determine the root cause for your issue, several options are provided to you in resolving the issue on your own: 1) Replace your original source file, trying the upload process again.  2) Obtain another copy of your source file and try replacing the original source file, in case the original was corrupt. 3) Obtain a new source file in a different file format (MP4 or WMV) and try replacing your original source file. 4) Encode your original source file manually, using a software such as Camtasia before replacing it.  The eduTube Support team will contact you within 24 hours to assist you in resolving the problem should further assistance be required.
 

Who can view content on eduTube?    

eduTube is accessible from both inside and outside the Dell Technologies network. When accessed from inside the network, single sign on will authenticate the user. When accessed from outside the network, the user must log in using the Dell Technologies Account log in page.
 

What browsers is eduTube compatible with?   

When using a system running Windows 10 and above, eduTube is compatible with the following browsers:  Internet Explorer Version 11 and above, Mozilla Firefox Version 24 and above, and Google Chrome Version 54 and above. 

When using a MAC system running OSX 10.6 and above, eduTube is compatible with the following browsers: Safari Version 5 and above, Mozilla Firefox Version 24 and above, and Google Chrome Version 31 and above.
 

What if I experience a fuzzy screen when watching a video?     

If you notice fuzziness when trying to view content, it may be due to a slow Internet connection speed. We recommend trying to access the system again, using a faster connection speed. It is important to remember that video performance on the Internet will always only be as fast as the maximum bandwidth of your connection. Alternatively, the asset you are viewing may have been rendered using higher settings than those recommended in our Content Management Guidelines.
 

What if I experience buffering while playing a video?

If you are noticing buffering when trying to view content, it may be due to a slow Internet connection speed. We recommend trying to access the system again, using a faster connection speed. It is important to remember that video performance on the Internet will always only be as fast as the maximum bandwidth of your connection. 
 

How do I clear my Cache or Temporary Internet Files to free up space on my hard drive?

Clearing your Cache or Temporary Internet Files helps not only to reduce buffering but to improve video performance as well.

Firefox: Click "Tools,” then "Clear Recent History". Place a check in the box next to "Cache" and click "Clear Now." 

Internet Explorer: Click on the "Gear" icon in the upper right corner of the window then click "Internet Options".  Click "Delete" under Browsing History, then click "OK."

Google Chrome: Click on the "Menu" icon on the toolbar (there are three horizontal lines on its face) and click "Tools".  Choose "Clear Browsing Data" after the dialog box appears, enable the "Cache" option and click "Clear Browsing Data." 

Exit and restart your browser. Connect your computer to a wired connection rather than a Wi-Fi connection.
 

How do I resolve wireless network connection issues?

Wired connections are more stable and fluctuate less than wireless network connections. Even though wireless connections may appear to be faster than wired connections, variations in signal strength occur much more often, leading to lower overall sustained bandwidth rates. For cable and DSL connections, connecting directly from the computer to the router or modem using an Ethernet cable is recommended to resolve buffering concerns.

If these suggestions fail to resolve your buffering issues, we recommend you copy the Share Player link and paste it into your browser window. The video will load immediately, however, pressing “Pause” after the video starts to play allows the system to “preload” for several minutes before you press “Play” again. The more video you allow to preload onto your system, the less it will need to stop and start during playback.
 

What should I do if my computer returns an HTTP 500 error (Internal Server Error) when trying to view content?

If you get an HTTP 500 error when trying to view content, we recommend you wait 1-2 hours and then try the system again. If your issue persists, please contact eduTube support .
 

What do I do if the media I am trying to view does not play at all?

If all you can see is a black screen when you click on a video/ audio file or link, we recommend ensuring that your system meets the optimal configuration settings for use with eduTube, either for a PC or MAC based system. Second, we recommend that users clear their browser cache, open a new browsing session, and try accessing the system again. Finally, we suggest that the user attempt to connect to the system again using a stronger Internet connection speed.

If none of these options resolve the issue, it may be necessary for the user to download (If download exits for that video) the file from eduTube directly to their local machine via the “DOWNLOADS” button on the specific eduTube page for that asset.
 

How do I share content with other users?          

To share content with other users, access the eduTube Now playing page, click on the Share button and click "Send Email" to send an email to a single address or to multiple email addresses. Please select here for more information.
 

How can I restart my video once it has been paused?

Users who stop viewing content and try to resume playing their content after a specified period will receive an automated message due to expiration of the Akamai session token. Users are requested to close the browser and start a new session to view their chosen content.
 

Is eduTube accessible from my mobile device?

Yes. The eduTube user interface is responsive and viewing of content is also available on your iOS (Apple) and/or Android device. Please note that the download functionality will not be available from iOS devices since no container app currently exists to “house” content downloaded from the site.
 

Can I use eduTube from my MAC?        

Yes. eduTube is accessible from a MAC, however, we do recommend several optimal configuration settings. When using a MAC-based system, we recommend using an OSX version 10.6 or higher. When using a MAC based system, Edu Tube is compatible with the following browsers: Safari Version 5 and above, Mozilla Firefox Version 65 and above, and Google Chrome Version 54 and above. 
 

What are the optimal system configuration settings for Windows-based machines when using eduTube?           

When using a Windows based system, eduTube is compatible with operating systems using Windows 10 and above and is compatible with these browsers: Internet Explorer Version 11 and above, Mozilla Firefox Version 24 and above, and Google Chrome Version 31 and above.

For Encryption, we recommend allowing for the saving of encrypted pages. To do this: Open browser and select the Tools menu, Internet Options, Advance Tab, Security, and then uncheck the ‘Do not save encrypted pages to disk’ option.
 

I received a pop-up telling me my browser is out of date, but I have IE10 installed. How can I fix this?

If a pop-up message appears stating that your browser is out of date and you are running IE10, you are probably running IE10 in Compatibility Mode. To change this setting, click the Tools icon, Internet Options, Advanced Tab, Browsing and uncheck the "Automatically recover from page layout errors with Compatibility View" option. 

My Training

What is a Learning Management System (LMS)?
The Learning Management System or LMS is the system of record that is used for formal training, i.e. the courses, curricula and certifications that comprise our catalog of training offerings.

What is happening to Dell Technologies Education Services’ Learning Management System? 

We are consolidating and upgrading the different learning platforms to bring all our customers and partners onto a single learning platform. This represents a major step in our journey to bring you a modern, personalized learning experience.

What are the benefits of this consolidation?

Bringing all learners to a single learning platform will provide:

1. A more seamless and consistent experience for all our customers and partners.
2. One central catalog of learning content. 
3. An enhanced new experience with more features and functionality, an improved portal experience, and a major step on our journey towards seamless, personalized learning.  

Will I need to be trained on the new learning platform?

Since the new experience is close to the existing experience, no formal training will be needed. We will have tutorials posted on our website that will help you navigate the portal and leverage some of the enhanced features and functionality in the new environment.

Will I have to recreate my account when I log in after the migration?

If you use education.emc.com your account profile and training history will be migrated to the new learning platform. You can log in with your dell.com or education.emc.com credentials.. If you have any questions please contact us.

Should you need to create a new account the option is there to do so from the login screen.

If you use Learndell.com you may receive a notification from Dell MyAccount because your account has been migrated to a new system. The validation process will require you to follow the instructions provided in the notification.

What if I am in the middle of taking a course when the migration happens?

To avoid losing your bookmarks or progress tracking, we encourage you to complete any course you are currently taking/plan to take prior to September 3rd. Note that bookmarks for any courses you are in the middle of consuming will not be preserved when moving to the new learning platform.

• Note: If you are in the middle of a learning path, any courses you have completed will carry over. 

What happens to all the records of training I have already completed?

Your entire training transcript will transfer with you. Please note, however that training taken just prior to the migration date will take up to two weeks to be reflected in your transcript. If you are in the middle of a learning path, all courses you have completed will carry over. 

What happens to all the records of certifications that I have achieved?

There will be no change to any of these records and you should be able to access them as you do currently, including printing out your certificates. Note that if you use the Education Services website to access your CertTracker records, the website will not be available during the blackout period when the migration is being done. You can access your CertTracker directly here. You can access your badges directly through your account on the Acclaim site.

Will credit card purchases be allowed?

Yes, you can purchase items with credit card. For the best experience, purchase one item per checkout. If you are prevented from purchasing with credit cards for any reason, you can use training credits available in your account, or contact  Education Services for help.

Training purchases, excluding training credits, that are made with a credit card will require a new step to complete the registration process and activate the order. Seats for scheduled training classes will only be guaranteed once these final steps are completed.  You will receive an email containing specific instructions required to complete this important activation process. 

How will these changes impact me as a learner?

Post go-live, the new platform will feature a more intuitive user interface, improved search functionality, and the ability to recognize user profiles to offer the most appropriate content based on preferences you can set. You will now be able to:

• Set and change preferences based on topic category, training type (modality) and geographical location.
• View details of your account including your training transcript, learning path progress and active subscriptions/ODLC access, if any. 
• Browsing and Searching the Shop feature on the website.
• Select training pre-purchased by your company, activate it and register for training.
• Pre-purchase Training Credits in your company account to pay for training you purchase on the website.
• Search for specific training by keyword, title, course/package ID, Part # (SKU), language, date range, price range and training type (delivery modality)  
• Save your search results by bookmarking the desired filter combination in your browser. Each time you update your search filters, it creates a unique URL that you can repurpose at a later time or share with your colleagues.

Will the website URL change when the new platform goes live?

The Education Services website URL will be modified to education.dellemc.com. However, for a limited time, education.emc.com and learndell.com will work by redirecting to the new URL. We recommend that you update your bookmarks to the new URL at the earliest after the new learning platform goes live to avoid any disruption in access to the website.

Will the new platform be available in my preferred language?

In addition to English, you will be able to select Japanese, Korean, Simplified Chinese, French, German, Brazilian Portuguese, Latin American Spanish from a menu.

However, immediately following the launch our portals will not be fully localized and our learners may receive a hybrid experience where some components may remain in English.

How long does it tak to process an order purchased with a credit Card?

It can take up to 30 minutes for your transaction to process.

How long does it take to process an order created with the Sales team?

If your order was processed through the Sales team, please allow up to 24 hours for the transaction to process.

Please contact us any time for assistance.

Partner
 

How can I obtain assistance with my Partner User account?

For all related account inquiries. 

How does my company become a partner?

Companies must formally apply to become Dell Technologies partners.

How do I create my user account?

Partner accounts are created in the Partner Portal by their company's Account Administrators. If you do not know who your Account Administrators are please open a case. 

I have moved to a different company. How do I update my account?

Partner User accounts are created in the Partner Portal by their company's Account Administrators. If you do not know who your Account Administrators are, please open a case. The Account Administrators at your company will need to create a new account for your new email address in the Partner Portal. If you do not know who your Account Administrators are, please open a case through the Partner Portal for assistance. Once your new account is created, you can have it merged with your old account to maintain your training history. Please open a case and specify which email address needs to be merged into which.

Can I use an email service provider domain like gmail.com?

Email service provider domains should only be used when your company does not have its own business email domain, or when you require an additional account for an alternate selling channel and have no suitable additional email addresses in your business email domains.

Can I create an account with a group email address?

You cannot use a group or role-based email address for training purposes. Transcripts, certifications and accreditations are tied to individual users, so students are required to use their personalized business email addresses. Existing accounts cannot be repurposed for new users.

Why is the page not loading? Why is the course not loading? Why do my courses say they are not enabled for my Audience type?

This is likely a browser issue. Please use Internet Explorer, as that is currently the most supported browser, and do the following: Go into the Tools menu and select Compatibility View Settings. Add EMC.com into the list and hit Close. Then, go back into the Tools menu and select "Delete browsing history."  Only check the "Temporary Internet files and website files" and "Cookies and website data" options. Everything else should be unchecked. Click Delete. When this has finished, close Internet Explorer before opening it back up and try again.  If that does not resolve your issue, please open a case.

I completed a course, but did not get credit. How do I get this fixed?

Please open a case and provide the title(s) of the impacted courses and your score. If possible, send a screenshot of your completion screen. Make sure to provide the titles of the impacted courses and your score.
 

Where is the Partner Academy?

The Partner Academy can be directly accessed.

What training should I take?

If you are taking training to help your company remain compliant, reach out to your manager for directions. Otherwise, feel free to search all of our offerings on our website.

How do I access my previous training?

You can access your previous training from the My Account menu in the top right corner of the screen. Learning Path Progress shows your courses grouped by track and My Training shows all your individual courses.

Why can't I find a required course?

You will need to go through the website and follow the prompts to make sure you are registered for the full learning paths of your required training.

How do I register for a required course that is missing from my learning path?

Please open a case and provide the title(s) of the impacted learning paths. You can also try searching for the course via the Search Box.

Are there pre-requisites for compliance training?

Most credentials do not require pre-requisites. In the 2019 Partner Program, only the Dell EMC Ready Solutions for Artificial Intelligence credential has a pre-requisite.

What languages are courses taught in?

Accreditation Sales curriculum are usually available in English, Japanese, Korean, Chinese, French, German, Spanish and Portuguese. Accreditation SE curriculum are usually available in English, Japanese, Korean, Chinese, Spanish and Portuguese.

What is a Learning Path?

A learning path is a collection of courses required to earn an accreditation (credential).

How do I find more information about the partner program?

The Dell EMC Partner Program tiers each have their own revenue and training requirements, enabling partners to progress beyond the entry level Authorized status. The Dell EMC Requirements and Benefits document provides Solution Providers a framework for understanding the rebates and tier requirements of the Dell EMC Partner Program. To learn more about Dell EMC Requirements benefits. 

How do I learn more about the various Partner tracks?

The Dell Technologies Partner Program has multiple tracks for different Partner types or contact your Dell EMC Channel Program Account Manager to learn more about Partner program benefits and requirements.

How can I tell if may organization has satisfied the Dell EMC Partner Program Training & Revenue Requirements?

Metal Tiered Solution Providers of Gold, Platinum and Titanium tiers and strategic partners with high growth potential can follow their company training status using the Program Tracker. The tracker allows you to monitor training and revenue progress towards tier attainment requirements in the Dell EMC Partner Program. Only nominated partner contacts can access the tool.Authorized Solution Providers can contact your Dell EMC Channel Program Account Manager, or open a case.

How do I track my training requirements?

Learning path progress for an individual can be tracked. When you assign yourself a particular learning path, a progress bar in the top right-hand side of the screen will move from 0 to 100% as you complete the required modules. You can access your progress by clicking on ‘My Account’ in the top navigation menu of the Partner Academy.

Credential or certification completion can be tracked within CertTracker once you have met all the requirements. A Credential or Certification certificate will be available within five days. To view and print log in to access your account. 

Partner competency completion progress can be monitored with the Partner Tracker. The remaining training for each individual that has completed at least one required course for a competency, can be viewed by selecting Training in the menu within the tool and selecting a specific competency.  Training plans for the individuals that are the closest to completing a competency can be requested for each competency.  Select the training plan button to receive an email with a secure link to download the plan.

How does an individual request access to Program Tracker?

Only nominated contacts have access to Program Tracker since confidential Partner information is available within the tool. Nominated contacts that currently have Program Tracker access can request an individual to be changed or added by selecting the contact us button. Nominated contacts can also be updated by opening a case .

Why is my training not showing in Program Tracker?

Training records are updated daily. If you feel a training course has been completed and is not properly reflected after 48 hours, please open a case by selecting here.Please provide the company name, Partner ID (if available), user name and email address for anyone who seems to be missing from your competency training. We will check their records to ensure our information is as up to date and complete as possible.

When is the deadline to complete Competency training? What will happen if a partner loses an individual with a Credential or Certification tied to a Competency?

For a partner to qualify for the 2020 Dell EMC Partner Program, all Competency training must be completed by January 31, 2020. If a partner loses a resource that held a Credential or Certification tied to a portfolio or solutions Competency, they would need to replace and train a new resource for those roles by January 31, 2020, or risk losing a Competency and moving down in their tier status.

How do individuals gain a certification?  How do I print my Certificate for a completed credential?

Individuals will earn a Credential by completing the required modules within a specific learning path. Within five business days of completing the learning path, the learner can log in to their CertTracker, to view any Credentials that have been achieved and print the affiliated Certificate.

How do organizations print their certificate?

Nominated contacts for Metal Tiered Partners can print a certificate with their tier status within the Program Tracker.

Dell Technologies Proven Professional Certification
 

What is Dell Technologies Proven Professional Proven Certification?

Dell Technologies Proven™ Professional is a leading education and certification program in the IT industry, providing comprehensive coverage of information storage technologies, virtualization, cloud computing, data science/big data analytics, and more. It offers a role-based series of courses and exams that cover the full range of Dell Technologies’ hardware, software, and solutions. Being Proven means investing in yourself and formally validating your knowledge, skills, and expertise by the industry’s most comprehensive learning and certification program. Join a community of dedicated professionals, share exclusive benefits, get Proven.

What is the difference between Dell Technologies Proven Professional Certification and Dell Technologies Accreditation?

Dell Technologies Education Services provides training, accreditation, and certification to enable you to succeed within your preferred business models. Dell Technologies Proven Professional certification develops and validates technical skills through proctored exams in tracks such as Cloud Architect, Technology Architect, Systems Administrator, Implementation Engineer and Platform Engineer.

Accreditation develops readiness skills for positioning Dell Technologies solutions and is targeted at Dell Technologies Partner Sales and SE personnel.

How do I find information on Dell Technologies Proven Professional Certification?

All information regarding Dell Technologies Proven Professional certification can be found in the Certification Overview page of this website. By navigating through the certification track pages, you will find a Learning Path for each specialty that includes exam descriptions, supporting curricula, and practice tests.

You can also look at the Certification framework. Here you will find a simple 4-step process to access all the information you need to become a Dell Technologies Proven Professional. 

How do I search by Products/Technology?

You can search by Products/Technology by using the Find Exam and Training tool.

How do I obtain certification vouchers for Dell Technologies Proven Professional exams?

Customers and partners can purchase vouchers. For further details please go to Certification Overview and scroll down to Step 3 under ‘How do I get certified’.

Dell employees can visit the voucher portal.  

Can I register for a Dell Technologies Proven Professional certification exam from this website?

Exam registration is through Pearson VUE, the sole provider of Dell Technologies Proven Professional exams.

What are the benefits of earning a Dell Technologies Proven Professional Certification?

Earning a Dell Technologies Proven Professional Certification is more than a credential, it is your opportunity to participate in a global community of Dell Technologies Proven Professionals and to earn other benefits. Benefits include Digital Badging, Knowledge Sharing, and Exam Development. Further details on these benefits can be found on the Benefits page.

Where can I locate further details on the Dell Technologies Proven Professional Program?

Check out the ‘Top Questions Answered by the Proven Professional Team’ on the Certification Overview Page under Useful Documents.