Partner
I just received an error message (140755) when trying to launch my learning path. What should I do?
Some new users have been experiencing this error when trying to launch a learning path for the first time. Please open a technical support help request here, and an Education Services advisor will assist you. Please include your name and contact information, the error number 140755 that you received, and the name of the learning path you want to enroll in. Once you have received assistance, you should be able to self-register for future courses.
How can I obtain assistance with my Partner User account?
For all related account inquiries.
How does my company become a partner?
Companies must formally apply to become Dell Technologies partners.
How do I create my user account?
Partner accounts are created in the Partner Portal by their company's Account Administrators. If you do not know who your Account Administrators are please open a case.
I have moved to a different company. How do I update my account?
Partner User accounts are created in the Partner Portal by their company's Account Administrators. If you do not know who your Account Administrators are, please open a case. The Account Administrators at your company will need to create a new account for your new email address in the Partner Portal. If you do not know who your Account Administrators are, please open a case through the Partner Portal for assistance. Once your new account is created, you can have it merged with your old account to maintain your training history. Please open a case and specify which email address needs to be merged into which.
Can I use an email service provider domain like gmail.com?
Email service provider domains should only be used when your company does not have its own business email domain, or when you require an additional account for an alternate selling channel and have no suitable additional email addresses in your business email domains.
Can I create an account with a group email address?
You cannot use a group or role-based email address for training purposes. Transcripts, certifications and accreditations are tied to individual users, so students are required to use their personalized business email addresses. Existing accounts cannot be repurposed for new users.
Why is the page not loading? Why is the course not loading? Why do my courses say they are not enabled for my Audience type?
This is likely a browser issue. Please use Internet Explorer, as that is currently the most supported browser, and do the following: Go into the Tools menu and select Compatibility View Settings. Add EMC.com into the list and hit Close. Then, go back into the Tools menu and select "Delete browsing history." Only check the "Temporary Internet files and website files" and "Cookies and website data" options. Everything else should be unchecked. Click Delete. When this has finished, close Internet Explorer before opening it back up and try again. If that does not resolve your issue, please open a case.
I completed a course, but did not get credit. How do I get this fixed?
Please open a case and provide the title(s) of the impacted courses and your score. If possible, send a screenshot of your completion screen. Make sure to provide the titles of the impacted courses and your score.
Where is the Partner Academy?
The Partner Academy can be directly accessed.
What training should I take?
If you are taking training to help your company remain compliant, reach out to your manager for directions. Otherwise, feel free to search all of our offerings on our website.
How do I access my previous training?
You can access your previous training from the My Account menu in the top right corner of the screen. Learning Path Progress shows your courses grouped by track and My Training shows all your individual courses.
Why can't I find a required course?
You will need to go through the website and follow the prompts to make sure you are registered for the full learning paths of your required training.
How do I register for a required course that is missing from my learning path?
Please open a case and provide the title(s) of the impacted learning paths. You can also try searching for the course via the Search Box.
Are there pre-requisites for compliance training?
Most credentials do not require pre-requisites. In the 2019 Partner Program, only the Dell EMC Ready Solutions for Artificial Intelligence credential has a pre-requisite.
What languages are courses taught in?
Accreditation Sales curriculum are usually available in English, Japanese, Korean, Chinese, French, German, Spanish and Portuguese. Accreditation SE curriculum are usually available in English, Japanese, Korean, Chinese, Spanish and Portuguese.
What is a Learning Path?
A learning path is a collection of courses required to earn an accreditation (credential).
How do I find more information about the partner program?
The Dell EMC Partner Program tiers each have their own revenue and training requirements, enabling partners to progress beyond the entry level Authorized status. The Dell EMC Requirements and Benefits document provides Solution Providers a framework for understanding the rebates and tier requirements of the Dell EMC Partner Program. To learn more about Dell EMC Requirements benefits.
How do I learn more about the various Partner tracks?
The Dell Technologies Partner Program has multiple tracks for different Partner types or contact your Dell EMC Channel Program Account Manager to learn more about Partner program benefits and requirements.
How can I tell if may organization has satisfied the Dell EMC Partner Program Training & Revenue Requirements?
Metal Tiered Solution Providers of Gold, Platinum and Titanium tiers and strategic partners with high growth potential can follow their company training status using the Program Tracker. The tracker allows you to monitor training and revenue progress towards tier attainment requirements in the Dell EMC Partner Program. Only nominated partner contacts can access the tool.Authorized Solution Providers can contact your Dell EMC Channel Program Account Manager, or open a case.
How do I track my training requirements?
Learning path progress for an individual can be tracked. When you assign yourself a particular learning path, a progress bar in the top right-hand side of the screen will move from 0 to 100% as you complete the required modules. You can access your progress by clicking on ‘My Account’ in the top navigation menu of the Partner Academy.
Credential or certification completion can be tracked within CertTracker once you have met all the requirements. A Credential or Certification certificate will be available within five days. To view and print log in to access your account.
Partner competency completion progress can be monitored with the Partner Tracker. The remaining training for each individual that has completed at least one required course for a competency, can be viewed by selecting Training in the menu within the tool and selecting a specific competency. Training plans for the individuals that are the closest to completing a competency can be requested for each competency. Select the training plan button to receive an email with a secure link to download the plan.
How does an individual request access to Program Tracker?
Only nominated contacts have access to Program Tracker since confidential Partner information is available within the tool. Nominated contacts that currently have Program Tracker access can request an individual to be changed or added by selecting the contact us button. Nominated contacts can also be updated by opening a case .
Why is my training not showing in Program Tracker?
Training records are updated daily. If you feel a training course has been completed and is not properly reflected after 48 hours, please open a case by selecting here.Please provide the company name, Partner ID (if available), user name and email address for anyone who seems to be missing from your competency training. We will check their records to ensure our information is as up to date and complete as possible.
When is the deadline to complete Competency training? What will happen if a partner loses an individual with a Credential or Certification tied to a Competency?
For a partner to qualify for the 2020 Dell EMC Partner Program, all Competency training must be completed by January 31, 2020. If a partner loses a resource that held a Credential or Certification tied to a portfolio or solutions Competency, they would need to replace and train a new resource for those roles by January 31, 2020, or risk losing a Competency and moving down in their tier status.
How do individuals gain a certification? How do I print my Certificate for a completed credential?
Individuals will earn a Credential by completing the required modules within a specific learning path. Within five business days of completing the learning path, the learner can log in to their CertTracker, to view any Credentials that have been achieved and print the affiliated Certificate.
How do organizations print their certificate?
Nominated contacts for Metal Tiered Partners can print a certificate with their tier status within the Program Tracker.
