• eBooks
  • My Account
  • My Learning
  • On Demand Class
  • On Demand Lab
  • Purchase Options
  • Proven Professional Certification
  • Technical
  • Virtual Class

eBooks

To log a ticket, please select here

 

Need Assistance Accessing Your Account?

If you did not receive your registration confirmation email and have not already accessed your eBook, please follow the below process to gain access to your ebooks prior to the start of class:

Browser Support for Content Raven:
Note: IE 11 is currently not supported

Supported Browsers:
- Google Chrome
- Firefox
- Safari – Macintosh systems only

 

For Returning Users With an Account: 
If you have enrolled in previous courses through Dell EMC, you can go directly to the eBook site by clicking https://cloud.contentraven.com/login.aspx and log in using the email you registered for the training under and the password you previously created.

 

For New Users:

1.    Go to https://cloud.contentraven.com/login.aspx

2.    When page loads put in the user name you used when you registered for your class

3.     Click on “Forgot Password?

·       Put in your email address and click send

·       You will receive instructions on how to reset or in the case of first time users, create a password

4.    Go to your email and retrieve the email from support@contentraven.com

·       In the Reset Confirmation email there will be a “ Click Here” link

·       When you click on the link you will be taken to a page where you can create a password.

5.    It will show your user name which is your email address

·       Put in your “ New Password” – Must contain 6-16 characters

·       Confirm the Password in the next entry field

·       Click reset

6.    You will now be taken to the eBook Share site

·       Click on the Document you wish to load

·       From here you can print or download it to your computer.

 

 

Additional Resources

Document Viewer PDF (This document provides instruction on each viewer tool available):

https://cloud.contentraven.com/Public/onboarding?li=h9yLovGBj88_

 

Document Viewer Video (This video provides a walkthrough of the viewer):

https://cloud.contentraven.com/Public/onboarding?li=SLMtNjA+wq4_

Registration, Proven Professional & Purchase Options

 

Registration

Select this option if you would like to register, reschedule or cancel a class or have other questions regarding classes.

 

Dell EMC Proven Professional

Select this option if you have questions regarding the Dell EMC Proven Professional Certification Program.

 

Purchase Options & Pricing

Select this option if you require pricing, subscription information, purchasing requests.

 

On Demand Learning Center

Select this option if you are having issues with your ODLC Account.

Note: Chrome is the recommended browser for on-demand courseware.

 

Knowledge & Skills Analysis (KSA)

Select this option if you would like to request a KSA

My Account 

If you are having issues with your Dell Technologies Account, need an account password reset, or have issues with your company site. please select here.

My Learning 

For assistance finding, accessing, registering, scheduling, and launching courses please select here.

 

On Demand Learning Center

For assistance with your ODLC Account please select here.

Note: Chrome is the recommended browser for on-demand courseware.

 

Training Reseller Partner

If you are submitting a request from a Training Reseller Partner select here.

 

 

 

 

Course Completion

Select this option if you are having issues with courses/learning paths marking complete, scores not updating, or reports not showing correct information.

 

Certificate of Attendance

Select this option if you require a certificate for a completed course or have any questions regarding a course certificate.

 

Course Schedule

Select this option if you are looking for a training schedule, course descriptions, product versions, information on class facilities.

Course Completion

Select this option if you are having issues with courses/learning paths marking complete, scores not updating, or reports not showing correct information.

 

Certificate of Attendance

Select this option if you require a certificate for a completed course or have any questions regarding a course certificate.

 

Course Schedule

Select this option if you are looking for a training schedule, course descriptions, product versions, information on class facilities.

Course Completion

Select this option if you are having issues with courses/learning paths marking complete, scores not updating, or reports not showing correct information.

 

Certificate of Attendance

Select this option if you require a certificate for a completed course or have any questions regarding a course certificate.

 

Course Schedule

Select this option if you are looking for a training schedule, course descriptions, product versions, information on class facilities.

Course Completion

Select this option if you are having issues with courses/learning paths marking complete, scores not updating, or reports not showing correct information.

 

Certificate of Attendance

Select this option if you require a certificate for a completed course or have any questions regarding a course certificate.

 

Course Schedule

Select this option if you are looking for a training schedule, course descriptions, product versions, information on class facilities.

Course Completion

Select this option if you are having issues with courses/learning paths marking complete, scores not updating, or reports not showing correct information.

 

Certificate of Attendance

Select this option if you require a certificate for a completed course or have any questions regarding a course certificate.

 

Course Schedule

Select this option if you are looking for a training schedule, course descriptions, product versions, information on class facilities.

Course Completion

Select this option if you are having issues with courses/learning paths marking complete, scores not updating, or reports not showing correct information.

 

Certificate of Attendance

Select this option if you require a certificate for a completed course or have any questions regarding a course certificate.

 

Course Schedule

Select this option if you are looking for a training schedule, course descriptions, product versions, information on class facilities.

On Demand Class

For assistance finding, accessing, registering, scheduling, and launching courses please select here

 

On Demand Labs

To understand more about potential compatability issues select here

To access our troubleshooting guide select here

To contact someone from the Learning Data Center select here

 

 

On Demand Labs

To understand more about potential compatability issues select here

To access our troubleshooting guide select here

To contact someone from the Learning Data Center select here

 

 

Purchase Options/Pricing

If you would like assistance with Dell Technologies Trainiing Purchase Options please select here

 

Proven Professional Certification 

To gain access to the top ten questions please select here

To direct your question to someone on the Proven Professional Certification team please select here

Technical

Select this option if you are  experiencing issues accessing a site, launching a course, or have any other technical difficulties.

If you are unable to access training, please use the Internet Explorer browser, then try the following tips:

  • Go into the Tools menu and select Compatibility View Settings (This may show as a gear icon in upper right corner)
  • Type “EMC.Com” into the box under “Add this website:”
  • Click “Add” and then “Close”
  • Go back to the Tools menu and select “Internet Options”, then “Delete browsing history”
  • Make sure you only have the “Temporary Internet files and website files” and “Cookies and website data” options checked
  • Uncheck everything else
  • Click Delete
  • When this has finished, close all open Internet Explorer windows
  • Try to access training again

After following the steps above, if you are still experiencing difficulty please log a ticket here:

 

Virtual Class

System Checks and Tests

1.   Connect to the Internet

A wired connection is required.

Wireless- and VPN connection are not recommended.

2.   Connect Headset

Audio is provided through voice-over-IP (VoIP) through your PC. To verbally communicate with the instructor and with another students, a headset with a microphone is required.  If a headset is not available, you will still be able to communicate with the instructor and fellow students using the text chat functionality provided.

3.   System Check (REQUIRED)

·       Go to https://dell1.adobeconnect.com/common/help/en/support/meeting_test.htm

·       Complete the system check PRIOR to your scheduled class start date.

·       Adobe Connect troubleshooting tips can also be found on at this website. 

 

Self Help and Additional Resources

Adobe Help

·       https://helpx.adobe.com/adobe-connect/connect-support.html

Verify connection speed: 

·       http://admin.adobeconnect.com/common/help/en/support/meeting_test.html

Verify flash player is up to date: 

·       http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html

Close all applications (especially ones that compete for bandwidth like, email, other browsers, etc.)  

Hardwire your network connection with an Ethernet cable, do not use Wi-Fi  

Turn off any virus scanning software or any firewalls

Adobe Live Chat Help:

https://helpx.adobe.com/support/connect.html

24/7 Adobe Support for “In Meeting” Issues-All Geos

1-800 422 3623