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Develop with Dell: Tech Support Program
In Develop with Dell: Tech Support, you will gain the technical knowledge and customer service competencies needed to propel you into a career in the tech industry. You will have the opportunity to explore pathways that prepare you to support both client and enterprise solutions. The curriculum will include information on relevant technologies as well as the service skills required to meet the needs of businesses and consumers. After completing this program learners will be able to:
1) Identify and describe the function of common client and enterprise hardware components
2) Identify proper troubleshooting procedures to address common client and enterprise hardware issues
3) Provide appropriate technical support customer service
Welcome to the Develop with Dell: Tech Support Program!
Technical Support is the backbone of our Services business. Individuals within this role are at the frontline of bringing technical expertise and compassion to our end users and customers. Many in this role often go into leadership within the business and streamline our processes. Ready to develop skills for a career in tech support?
Start your journey by learning foundational technical knowledge needed to begin a career in tech support. You will then move on to discover Dell Technologies' client product lines and how to troubleshoot common issues that may occur. Next you will learn about data centers and how to resolve problems often seen in enterprise hardware. Finally, you will explore the customer service skills needed to succeed in tech support.
Upon successful completion of the program, you will receive the Develop with Dell Career Ready - Tech Support Professional credential. You will be able to add this credential to your resume or share it as a badge on your LinkedIn profile to make your network aware of your achievement.
