The coming era of “human-machine partnerships,” reported in Dell Technologies’ Realizing 2030: Future of Work, already requires increased expertise among IT professionals. Emerging technologies—machine learning and AI, cloud computing, robotics, AR/VR—will generate customers’ demand for skills in forecasting, planning, designing and configuring transformational solutions.
The customer experiences a great degree of confidence from the validated expertise that certified professionals signify. Knowing the IT architect has qualified for certification assures the customer that he or she will receive more than mere competency and technical knowledge. The customer can be confident in the professional’s experience with real-life applications of technology, deployment, configuration and customization.
The additional knowledge and skills base from which a certified professional works also ensures greater efficiency. Work is completed in a timelier and cost-effective manner. The customer whose new solution is configured, deployed and tested with minimum delay returns a higher NPS, invariably. Similarly, a customer whose system requires troubleshooting and potential repair wants a resolution that is both efficient and effective. If satisfied, the customer looks more favorably on the professional and their servicing company.
The professionalism which accompanies certification goes a long way with the customer. The greater store of technical knowledge and business integration increases the technician’s ability and recognition as one who comprehends the customer’s issues and concerns, to express alternative solutions clearly, and to validate the most valuable solution explicitly. The process of achieving certification generates such professional interaction.
Professional Certification Benefits for the Organization
Certainly, the above values that an organization’s customers experience also benefit the organization. There are several pragmatic benefits that no organization would logically dismiss. The International Data Corporation’s The Business Value of IT Certification reports: