How do I solve video buffering issues inside the course?
Buffering issues can be due to the network bandwidth. Follow the below steps to resolve the issue:
Option 1: Clear the browser cache and try again.
Option 2: Click on pause after the video starts to play, allowing the video to preload several minutes and try again.
Option 3: Go to “Settings -> Quality” available on player control bar, choose a lower bitrate and try again.
Option 4: If you are on VPN then disconnect from the VPN and try again.
If the issue still persists, then please log a support ticket with the course, video details along with the screenshots.
What should I do if I get “Refused to Connect” message when accessing video player inside the courses?
Check your browser cookie settings:
Google Chrome users:
• Open Chrome
• Go to "Settings" -> "Privacy and security" -> "Site Settings" -> "Cookies and site data"
• Set "Block third-party cookies" to OFF
• Try to play the video again.
Microsoft Edge users:
• Open Edge
• Go to "Settings" -> "Cookies and site permissions" -> "Manage and delete cookies and site data"
• Set "Block third-party cookies" to OFF
• Try to play the video again.
If the issue still persists, then please log a support ticket with the course / video details along with the screenshots.
What should I do if I get “An error has occurred” message for the video?
Please create a support ticket with the steps to replicate the issue and attach screenshots if any.
What should I do if an issue persists?
If an issue persists, please open a support case and make sure to provide FULL-SCREEN screenshots and a full description of the issue. Please use the button below to report an issue.
For external customers, make sure you are logged in to the course properly via the links provided when you signed up, i.e. TechDirect, Saba, Education.dell.com, etc. You may need to open a port on a firewall. Please refer to your company’s security team for further steps and permission.