Training and Certification Support

Update my Partner Portal account 

I have moved to a different company

Personal email accounts   

Group email accounts

Update my Partner Portal account

For assistance with your Partner Portal Account, please contact support through the Partner Portal. 

I have moved to a different company

Partner User accounts are created in the Partner Portal by their company's Account Administrators. The Account Administrators at your company will need to create a new account for your new email address in the Partner Portal.

If you do not know who your Account Administrators are, please contact support through the Partner Portal for assistance. Once your new account is created, you can have it merged with your old account to maintain your training history. Please contact Education Services and specify which email address needs to be merged into which.

Students will need to self-update their CertTracker account email address by following the steps below.

• Sign into the CertTracker 
• Click on the Demographics menu option.
• In the Relation to Dell Technologies field, select PARTNER.
• In the Work email/Dell Technologies Account ID field, enter your work e-mail address associated to your profile in Program Tracker.
• If you have questions about what e-mail address to use, contact your Partner Administrator or use the Contact Us option within Program Tracker.
• If you make any changes in the Demographics page, you MUST scroll to the bottom of the page and click on Update/Confirm to save your changes!

Personal email accounts

Gmail, yahoo, hotmail

Email service provider domains should only be used when your company does not have its own business email domain, or when you require an additional account for an alternate selling channel and have no suitable additional email addresses in your business email domains.

Group email accounts 

You cannot use a group or role-based email address for training purposes. Transcripts, certifications, and accreditations are tied to individual users, so students are required to use their personalized business email addresses. Existing accounts cannot be repurposed for new users.

What training should I take?

Access Competency Courses and Learning Paths

Accessing my previous training

Recommended training for accepted certification 

Available languages

Credentials Pre-requisites

What training should I take?

If you have questions about what training or other program components are required to “certify” a resource and/or meet a competency, metal tier or other Partner Program requirement, please refer to the Partner Portal, your Channel Partner Account Manager, Channel Services Business Specialist and/or the Channel Services Help Desk for further assistance.

Access Competency Courses and Learning Paths

Please review the guide and videos below to start your journey.

Accessing my previous training

You can access your previous training from the My Account menu in the top right corner of the screen. Learning Path Progress shows your courses grouped by Learning Path and My Training shows all your individual courses. My Training will only show courses that are In Progress or were Completed within the last 12 months. For a full list of your Completed courses, you can click the “Export all Results” link to download a CSV file of this data.

Recommended training for accepted certifications 

Training

In the list of accepted certifications - accessible below - click on the Recommended Training package or course to view training details. Review the How to Locate Recommended Training Guide for details and instructions on locating these packages and courses via the Partner Academy or Dell Learning Hub.

Certifications

In the list of accepted certifications, click on the Certification title to view the exam description. You can then review the Certification Exam Partner Preparation Guide and visit the Dell Technologies Proven Professional program site for more details on exam preparation. Watch the Certification Overview Video to learn how to schedule your exam, what to expect on the day of your exam and more!

Available languages 

Accreditation Sales curriculum are usually available in English, Japanese, Korean, Chinese, French, German, Spanish and Portuguese. 

Accreditation SE curriculum are usually available in English, Japanese, Korean, Chinese, Spanish and Portuguese.

Credentials Pre-requisites  

To earn some Dell Technologies Partner Program Accreditation credentials, we require completion of 2 curricula. Please refer to the requirements for each credential on the Earn your Credential page.

Program Tracker: course completion

Accepted Proven Professional certifications

How do I update my demographics in CertTracker? 

Program Tracker: course completion 

For course or certification completions, it can take up to 5 business days.

If a completed course is not marked complete in 5 business days, please contact your Channel Partner Account Manager. If you do not know who your CPAM is, you can submit a case in the Partner Portal by selecting Support in the menu bar, then choosing PROGRAM BENEFITS AND REQUIREMENTS from the options.

Accepted Proven Professional certifications

How do I update my demographics in CertTracker?  

• Sign into the CertTracker
• Click on the Demographics menu option.
• In the Relation to Dell Technologies field, select PARTNER.
• In the Work email/Dell Technologies Account ID field, enter your work e-mail address associated to your profile in Program Tracker.
• If you have questions about what e-mail address to use, contact your Partner Administrator or use the Contact Us option within Program Tracker.
• If you make any changes in the Demographics page, you MUST scroll to the bottom of the page and click on Update/Confirm to save your changes!

Partner credential paths

Partner Program requirements 

Partner credential paths

The Dell Technologies Partner Program has multiple accreditation tracks for different Partner types. 

Partner Program requirements 

The Partner Portal is the best place to learn about the Partner Program and its requirements.

Where can I view the recommended training for the services competencies? 

Where can I find what Proven Professional certifications are required for a services competency? 

Where can I view the recommended training for the services competencies? 

To view the recommended training for the services competencies, go to the Services Delivery Enablement Matrix and review the appropriate product-specific pages. Once you have reviewed the Services Delivery Enablement Matrix, you can utilize the How to Locate Recommended Training Guide – Services Delivery for details and instructions on locating these packages and courses via the Partner Academy or Dell Learning Hub.

Where can I find what Proven Professional certifications are required for a services competency? 

To view the competency requirements for the services competencies, including any Proven Professional certifications, go to the Services Delivery Enablement Matrix and review the appropriate product-specific pages. Once you have reviewed the Services Delivery Enablement Matrix, you can utilize the Certification Exam Partner Preparation Guide – Services Delivery for information on preparing for a Proven Professional exam. Watch the Certification Overview Video to learn how to schedule your exam, what to expect on the day of your exam and more.