Skip to main content

We no longer support the IE11 browser. Thus, certain features may not perform as expected. We recommend that you select Chrome version 87.0 or higher, Firefox version 83.0 or higher, or Edge version 44 or higher.


Training and Certification Support


< Back


What can we help you with?



Please sign in to view support information. 




We recognize that you are on the Dell network.

Need to submit a ticket on behalf of a Customer or Partner - please also go to the Dell employee/contractor support page.




  • CertTracker
  • Certificates and Polo Shirts
  • Vouchers
  • Pearson VUE Testing

How do I get a CertTracker account?

A CertTracker account is automatically created if you have:
- Taken a Dell Technologies Proven Professional proctored exam at Pearson VUE
- Completed all course requirements for earning a Dell Technologies SE or Sales Accreditation


Look out for an informative email from Dell Technologies Education regarding your account, subject: Dell Technologies Education Activity Result. This email is sent once your results have transferred over and your CertTracker account is created. You will not be able to log into CertTracker until your data has transferred over. Please allow 5 business days for this data to appear in CertTracker.


How do I log into CertTracker for the first time?

  • Access the CertTracker website
  • Select the Never logged in before? option
  • Enter the email address you registered with when you completed the exam
  • An email will be sent to you from Dell Technologies Education
  • Follow the instructions to reset your password

Returning CertTracker user access

  • Access the CertTracker website
  • Enter your CertTracker DELLID & password
  • Having trouble? Select the Forgot your password or CertTracker DELLID? option

My Exams

I am able to log into my CertTracker account. However, I do not see my exams or credentials. Where did they go?

Please allow 5 business days for exam data to appear in CertTracker. You will receive an email from Dell Technologies Education, subject: Dell Technologies Education Activity Result once your results have transferred over.

If you log into CertTracker after 5 business days and are not able to see the Exams or Credentials tabs then you MUST update/confirm your demographic information by following the below steps:

  • From the top menu bar Select Demographics
  • Update your information (i.e. relation to Dell Technologies, email address, phone number)
  • Scroll to the bottom of the page and click Update/Confirm
  • Once you update/verify your demographic information you will be able to see the Exams and Credentials tabs with your history listed.

Where is my certificate?

I have not received my certificate. Can you send it to me?


Certificates can be downloaded and are not emailed or mailed out. To view or download your certificates, log into your CertTracker account and go to the Credentials tab. All awarded Certificates are reflected under My Active Credentials.

Certificate status

I passed the exam so why is my certificate not available and my credential showing as in progress?


If you do not see a Certificate and your credential is showing as in progress, then you have not met all the requirements. Please click on the credential to see what other requirements may be needed.


Please note: The Dell Technologies Proven Professional Program is based on accumulative knowledge. A valid Associate Level certification must be held prior to earning a Specialist or Expert certification. A valid Associate Level and Specialist Level certification must be held prior to earning an Expert certification. Further information can be located in our Proven Professional Policies. 

Polo shirt

I have earned a Dell Technologies Proven Professional Certification and have not received my shirt. Where is it?


Shirts are awarded for those who earn their first Specialist Certification and for those who earn any Expert Certification. If you have been awarded a Dell Technologies Proven Professional shirt, then you can check your fulfillment status under the Fulfillment tab in your CertTracker account.

What are vouchers?

Dell Technologies Proven Professional vouchers may be used as payment for any Dell Technologies Proven Professional exam delivered by Pearson VUE. These vouchers are not redeemable for VMWare, Pivotal, Virtustream, RSA, OpenText or other certification exams.


Voucher portal access

For Customers and Partners who have purchased a voucher…

  • Visit the voucher portal 
  • If you have purchased a voucher since August 2019, your voucher details will be reflected under Voucher History.
  • If you purchased a new voucher, please allow 3 business days for the voucher to be emailed to you and to be reflected under Voucher History.

How do I get a Pearson VUE account?

Create an account on Pearson VUE.


Returning Pearson VUE user access

Existing Pearson VUE access – sign into your account on Pearson VUE.


Scheduling an exam

Dell Technologies Proven Professional exams are delivered by Pearson VUE. To schedule an exam please visit the Pearson VUE website.