By Tim Wright
Dell Technologies Education Services
August 29, 2019
As discussed in Part 1 of this blog series, the global IT industry faces a talent shortage of 4.3 million jobs by 2030 – 4.3 million! Increased utilization of professional certification, however, can effectively counter that crunch. In addition to providing more qualified professionals to fill those jobs, certification delivers further benefits for three distinct audiences: Customers, Organizations, and Professionals.
Professional Certification Benefits for the Customer
The coming era of “human-machine partnerships,” reported in Dell Technologies’ Realizing 2030: Future of Work, already requires increased expertise among IT professionals. Emerging technologies—machine learning and AI, cloud computing, robotics, AR/VR—will generate customers’ demand for skills in forecasting, planning, designing and configuring transformational solutions.
The customer experiences a great degree of confidence from the validated expertise that certified professionals signify. Knowing the IT architect has qualified for certification assures the customer that he or she will receive more than mere competency and technical knowledge. The customer can be confident in the professional’s experience with real-life applications of technology, deployment, configuration and customization.
The additional knowledge and skills base from which a certified professional works also ensures greater efficiency. Work is completed in a timelier and cost-effective manner. The customer whose new solution is configured, deployed and tested with minimum delay returns a higher NPS, invariably. Similarly, a customer whose system requires troubleshooting and potential repair wants a resolution that is both efficient and effective. If satisfied, the customer looks more favorably on the professional and their servicing company.
The professionalism which accompanies certification goes a long way with the customer. The greater store of technical knowledge and business integration increases the technician’s ability and recognition as one who comprehends the customer’s issues and concerns, to express alternative solutions clearly, and to validate the most valuable solution explicitly. The process of achieving certification generates such professional interaction.
Professional Certification Benefits for the Organization
Certainly, the above values that an organization’s customers experience also benefit the organization. There are several pragmatic benefits that no organization would logically dismiss. The International Data Corporation’s The Business Value of IT Certification reports:
"While the technical infrastructure to meet these [digital transformation] objectives is important, equally important are the management practices to enable a high-performing IT organization and a well-skilled IT workforce. A well-skilled IT workforce is the combination of people, skills, and competencies that play a role in IT-enabled operations."
Managers increasingly realize the value of hiring candidates whose qualifications are literally certified. Global Knowledge generated a report in 2018 that states “95% of IT decision-makers believe a certified team member brings added value above and beyond the cost of certification.”
That is a significant increase in the organization value of IT certification over a 10-year span, as these figures indicate:
Whether we call it enthusiasm, contentment, or happiness, it is increased by the opportunity to develop one’s professional skills. The benefits of this enhanced positive attitude, no matter the name, are several:
Given those facts, we need to discover if certification contributes to the positive attitude. Robert Half’s report, It’s Time We All Work Happy: The Secrets of the Happiest Companies and Employees specifies six factors that influence employee happiness, listed in Figure 3.
I suggest that professional certification is a form of each of those factors.
We need increased appreciation of IT certification as a meaningful device immediately so that the number of qualified individuals for the industry can be increased in order to be prepared for the future skills shortage. Such attention will not only help offset the already existing talent crunch, but will also provide specific benefits to our customers, our organizations, and our professionals in our IT departments.
Has a member of your team benefited from IT Certification? In what ways? I’d love to hear from you to learn how your organization is preparing to counter the talent crunch.
Check out the Dell Technologies Proven Professionals Certification
Review of the relationship between Workforce Transformation and the Digital Journey
Examine how Agile Learning Boosts Workforce Transformation
How Professional Certification Counters the Increasing IT Talent Crunch – Part 1
Horizons Workforce Consulting, “Employees’ Personal Lives Are Critical to Business Success”
Seth Kaplan, Jill C. Bradley-Geist, Joseph Nicholas Luchman and Douglas Haynes, “On the Role of Positive and Negative Affectivity in Job Performance: A meta-Analytic Investigation”
Gallup, “State of the Global Workplace: Employee Engagement Insights for Business Leaders Worldwide”
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