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EMBARK ON YOUR JOURNEY TO DELIVERING SERVICES 

THE GATEWAY TO PROFITABILITY, DIFFERENTIATION & MORE

Select your Services Delivery area of focus for training and certification.  Elective training is also available to deepen your portfolio knowledge quarterly with updates to stay ahead of the technical curve and give you the competitive edge to deliver and resell services.

 

Click on the arrow tabs below to find the information you require for your services journey ...

  • UNDERSTANDING SERVICES DELIVERY REQUIREMENTS
  • GET TRAINED AND CERTIFIED
  • VIEW THE LATEST UPDATES
  • LEARN ABOUT RESELLING SERVICES

Deliver your own Deploy and Support* Services

Review the Services Delivery Enablement Matrix to:

  • determine competency requirements
  • review knowledge maintenance
  • understand offer collateral and information
  • access tools and resources
  • discover delivery capabilities

 

*Services Support Enablement is only available in select countries.

 

 

What's next?  After you have explored the requirements in the Services Delivery Enablement Matrix, we recommend the following activities to continue your services journey:

  • Understand the training and certification program and scheduling:  Now that you know what's required to deliver services for your chosen competency, you can learn more about the Dell Technologies certification framework, including available Proven Professional certifications and how to register for exams
  • Stay current with recent portfolio updates:  Come back to this section each quarter to stay ahead of the technical curve with our most recent training updates
  • Compliment your portfolio by reselling services:  In this area you will learn how to identify and position the best services opportunities for your customer's solutions
 

Training and certification overview

Understanding the training and certification program scheduling:  Now that you know what's required to deliver services you can learn more about the Dell Technologies certification framework, including available Proven Professional certifications and how to register for exams.

 


Competency-aligned   

On-Demand Training Packages

Gain access to competency-aligned courses and labs, certification exam details and practice tests with ease in our On-Demand Learning Center (ODLC).  Choose a plan that best fits your individual or team-wide learning needs.  Simplified purchase options allow for maxiumum flexibility and tailored learning.

 

 


Steps to get Certified

Looking to get certified?  We have provided a step-by-step guide to help you through the process.

 

 


Qualifying Associate Exams

The first level of certification is the Associate certification.  Use this document to understand which Associate certification you should take for your desired Specialist track.


 

 

View your Certification Badges

After achieving your certification, share your accomplishments with the world.  Check out this location to view and share your certification badges.

 

 


Learn more about Education Services

Check out the Education Services home page to see what other learning opportunities are available for you.


Stay current with recent portfolio updates

Come back to this section each quarter to stay ahead of the technical curve with our most recent services competency updates

 

 

Select a portfolio to understand recent product and solution announcements:

  • Converged/Hyper-converged
  • Data Protection
  • Networking
  • Server
  • Storage
  • Client
DTCP - VCF on VxRail
July 2020
  • New Skills Maintenance on VCF 4.0.1 on VxRail 7.0.0                                                    
  • New Skills Maintenance on VCF 3.10 on VxRail 4.7.510 
  • New Skills Maintenance on VMware SW
April 2020   
  • New Partner Services Competency - Deploy (from May)

 

 

VxBlock 1000
October 2020
  • New On-Demand Course: VxBlock 1000 Concepts and Features                                                
July 2020   
  • New Skills Maintenance for VxBlock Q2 Updates

 

 

PowerFlex rack
October 2020
  • New Skills Mainteance: PowerFlex rack/appliance Controller Modernization Efforts Embedded OS Jump server Recorded Knowledge Transfer
  • New Skills Mainteance: PowerFlex rack Platform Requirements, Optane Drive Availability, and Appliance Management Node Recorded Knowledge Transfer
  • New On-Demand Course : PowerFlex rack Installation and Implementation
  • New On-Demand Course : PowerFlex Rack Concepts 
  • New On-Demand Course : PowerFlex 3.5 Administration
July 2020
  • Updated branding: VxFlex Family has been rebranded to PowerFlex Family. The competency will now be known as PowerFlex Rack. Course renaming to occur in August
  • New Skills Maintenance on PowerFlex (OS) updates
  • New Skills Maintenance on Integrated Data Protection for PowerFlex Rack 
  • New Skills Maintenance on PowerFlex Manager updates
  • New Course for PowerFlex Manager 3.5 Concepts
  • New Skills Maintenance on RHEL to CentOS based SO Node conversion for PowerFlex Rack 
April 2020
  • New Skills Maintenance for recent updates added to VxRack System Flex Partner Valuepak
  • New Skills Maintenance for VxFlex Manager & VxFlex OS new features and updates
  • New Skills Maintenance for Cloudlink on VxFlex
January 2020                     
  • New Skills Maintenance for recent updates added to VxRack System Flex Partner Valuepak  

 

 

PowerFlex Appliance
October 2020
  • New On-Demand Course : PowerFlex Appliance 1.3 Installation
  • New Skills Mainteance: PowerFlex rack/appliance Controller Modernization Efforts Embedded OS Jump server Recorded Knowledge Transfer
  • New On-Demand Course : PowerFlex appliance 1.3 and PowerFlex Manager 3.5 Administration
  • New On-Demand Course : PowerFlex 3.5 Administration
  • New On-Demand Course : PowerFlex 3.5 Implementation
July  2020                                 
  • Updated branding: VxFlex Family has been rebranded to PowerFlex Family. The competency will now be known as PowerFlex. Course renaming to occur in August                                                                                        
  • New Skills Maintenance on PowerFlex Manager updates
  • New Course for PowerFlex Manager 3.5 Concepts 
  • New Skill Maintenance for PowerFlex (OS) updates
  • New On-Demand Course : PowerFlex 3.5 Implementation
April 2020
  • New Skills Maintenance for VxFlex Manager & VxFlex OS new features and updates
  • New Partner Services Competency for VxFlex OS/RN/Appliance - Deploy
  • New Skills Maintenance for VxFlex Appliance 1.2
January 2020                   
  • New Course for VxFlex OS 3.x and Ready Node Implementation and Management
  • New Skills Maintenance on VxFlex Appliance 1.1 & VxFlex Manager 3.3
  • New Course for VxFlex Appliance 1.0 Installation and Implementation

 

 

VxRail
October 2020
  • New On-Demand Course:  VxRail Appliance 7.0XXX Concepts
  • New Skills Maintenance: VxRail STIG Hardening v1.5 Recorded Knowledge Transfer
  • New Skills Maintenance: VxRail 4.7.520 Recorded Knowledge Transfer
July 2020
  • New Skills Maintenance on VMware SW
  • New Course on VMware vSphere: Install, Configure, Manage [V7.0]
  • New Skills Maintenance on VxRail 7.0.010
  • New Skills Maintenance on VxRail Cloud-based Multi-cluster Management 
  • New Skills Maintenance on VxRail 4.7.510
  • New Skills Maintenance on VxRail 4.7.500 
January 2020
  • Competency rule update - Remote Support
  • N-1 rule update:  Specialist - Implementation Engineer, VxRail Appliance Version 1.0.  VxRail Appliance 4.x Deployment and Implementation will no longer count as N-1 after March 2020
  • New Skills Maintenance on Dell EMC SmartFabric Director - Installation and Implementation
  • New Skills Maintenance on OpenManage Network Integration (OMNI) 1.2
  • New Skills Maintenance on Dell Networking SmartFabric Services for VxRail 4.7.410, OS10.5.0.3, OMNI vCenter plugin 1.2
  • New SKills Maintenance on VxRail HW 4.7.400/4.7.410 SW

 

 

 

 

 

 

Avamar
October 2020
  • New Skills Maintenance Avamar 19.4
  • New Skills Maintenance Avamar Gen5a All-Flash Appliance 
  • New Training: Avamar Integration Classroom 
July 2020
  • Competency rule update Deploy & Support - Avamar IE/SA v9 Certification (from July 31st)
  • New Skills Maintenance on 19.3
  • New Additional Training: Avamar integration with various servers
  • New Additional Training: Cloud Disaster Recovery 19.5
April 2020
  • New Skills Maintenance on 19.3 (Pre Beta)
January 2020      
  •  New Skills Maintenance on 19.2    
  • New Additional Training:  Cloud Disaster Recovery 19.3                                                                         

 

 

Data Domain
October 2020
  • New Skills Maintenance Data Domain Operating System 7.3
July 2020
  • New Skills Maintenance on OS 7.2
  • New Additional Training: Cloud Disaster Recovery 19.5
January 2020
  • New Skills Maintenance on OS 7.1
  • New Additional Training:  Cloud Disaster Recovery 19.3

 

 

Data Protection Advisor (DPA)
July 2020
  • New Skills Maintenance on 19.3
January 2020   
  • New Skills Maintenance on 19.2                                                                                                               

 

 

Data Protection Central
January 2020
  • New Skills Maintenance on 19.2                                                                                        
  • New Training Pack for Deploy and Support Competency

 

 

Data Protection Suite
July 2020
  • Badge update to include Avamar IE/SA v9 certification (from July 31st)
April 2020
  • Competency rule update Deploy & Support - New DP Suite Solutions Badge (from May 1st)
  • New DP Suite Training Package
January 2020
  • EOL - Data Protection Suite for Backup Competency

 

 

IDPA DP4400
April 2020
  • Competency rule update Deploy - New DP4400 Deployment Authorization Test
January 2020
  • New Skills Maintenance on 2.5

 

 

IDPA (Full)
October 2020
  • New Skills Maintenance on 2.6                                                                            
January 2020
  • New Skills Maintenance on 2.5

 

 

NetWorker
October 2020
  • Competency rule update Deploy & Support - Networker IE/SA v8 Certification (from October 16th)
  • New Skills Maintenance on 19.4 
July 2020
  • New Skills Maintenance on 19.3
April 2020
  • New Skills Maintenance on 19.3 (Pre Beta)
January 2020        
  • New Skills Maintenance on 19.2                                                                                                    

 

 

Power Protect Cyber Recovery
July 2020
  • New Skills Maintenance on 19.5
April 2020
  • Competency rule update Deploy & Support - Previous pre-requisites moved into Additional Training
  • New Skills Maintenance on 19.4
  • New Additional Training:  CyberSense 7.1
January 2020
  • New Skills Maintenance on 19.3

 

 

PowerProtect Data Manager
October 2020
  • New Skills Maintenance PowerProtect Cloud Snapshot Manager
July 2020
  • New Skills Maintenance on 19.5
April 2020
  • Competency rule update Deploy & Support - New PowerProtect IE Certification (from May 1st)
  • Competency name change
  • New Skills Maintenance on 19.4
  • New Additional Training:  Storage Direct
January 2020
  • New Skills Maintenance on 19.3
  • New Additional Training available

 

 

 

 

RecoverPoint
                                    

                                                                                                                                                           

 

 

RecoverPoint for Virtual Machines (RP4VM)
April 2020
  • New Skills Maintenance on 5.3
January 2020
  • New Additional Training:  vRealize Automation Data Protection Extension 19.3
  • New Training Pack for Deploy and Support Competency

 

 

           Search
                                

                                                                                                                                                             

 

 

           SourceOne
January 2020                
  • New Skills Maintenance on 7.2.9                                                                                                                                                   

Campus Networking

July 2020
  • New Partner Services Competency for Campus Networking - Support

                                                                                        

 

 

 Data Center Networking

July 2020
  • New Partner Services Competency for Data Center Networking - Support
January 2020          
  • Competency rule update - Deploy
  • New Exam:  DES-5221 Specialist - Implementation Engineer, Data Center Networking Exam (N Rule)  
  • Retired Exam:  DNDNS-200 Dell Networking Professional Exam (N-1 Rule)                                                                                               

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Modular Infrastructure
July 2020
  • New Partner Services Competency for Modular Infrastructure - Support
January 2020
  • New Training Pack for Deploy Competency                                                       

 

 

MX Modular Infrastructure
July 2020
  • New Partner Services Competency for MX Modular Infrastructure - Support
January 2020
  • New Training Pack for Deploy Competency

 

 

PowerEdge Server  
October 2020
  • New Exam: Implementation Engineer, PowerEdge Version 2.0 (N)
  • Retired Exam: Implementation Engineer, PowerEdge Version 1.0 (N-1)
July 2020
  • New Partner Services Competency for PowerEdge - Support
January 2020
  • New Training Pack for Deploy Competency

 

 

 

 

 

 

AppSync
                                                

                                                                                                                                                                                                                                                                                                      

 

 

Cloud Tiering Appliance
January 2020
  • New Training Pack for Deploy Competency

                                                                                                                                

 

 

Entry-Level Storage
July 2020
  • New Partner Services Competency - Support
January 2020                                                 
  • New Partner Services Competency - Deploy                                                                                                                                                                                                                         

 

 

ECS
October 2020
  • Exam Name Change (No Version Change): Specialist - Systems Administrator, ECS Exam DES-1B31
  • Exam Name Change (No Version Change): Specialist - Implementation Engineer, ECS Exam DES-1B21
January 2020                                                 
  • Support Competency added to Enablement Matrix                                                                                                                                                                                                                      

 

 

Isilon/PowerScale
July 2020
  • New Skills Maintenance on F200/F600

 

 

PowerMax
October 2020
  • PowerMaxOS 5978 Q3 2020 Differences course available
  • New Exam: Specialist - Technology Architect, PowerMax and VMAX All Flash Solutions Version 1.0
July 2020
  • Retiring Certification: Specialist - Implementation Engineer, VMAX All Flash and VMAX3 Solutions Exam - E20-307
  • Retiring Certification: Specialist - Systems Administrator, VMAX All Flash and VMAX3 Solutions Exam - E20-507
January 2020
  • Competency rule update - Support
  • New Exam:  DES-1142 Specialist - Platform Engineer, PowerMax and VMAX All Flash Exam

 

 

PowerStore
April 2020                                                
  • New Partner Services Competency - Deploy and Support                                                                                                                                                                                                           

 

 

SC Series
                                                

                                                                                                                                                                                                                        

 

 

Unity
                                         

                                                                                                                                                

 

 

VMAX
October 2020
  • PowerMaxOS 5978 Q3 2020 Differences course available
  • New Exam: Certification Name:  Specialist - Technology Architect, PowerMax and VMAX All Flash Solutions Version 1.0
July 2020
  • Retiring Certification: Specialist - Implementation Engineer, VMAX All Flash and VMAX3 Solutions Exam - E20-307
  • Retiring Certification: Specialist - Systems Administrator, VMAX All Flash and VMAX3 Solutions Exam - E20-507
January 2020                                  
  • Competency  Rule Update - Support
  • New Exam: DES-1142 Specialist - Platform Engineer, PowerMax and VMAX All Flash Exam                                                                                                                              

 

 

XtremIO
                              

                                                                                                            

 

 

 

 

 

 

 

 

 

 

 

 

Unified Workspace
October 2020
  • New Badge: Dell Technologies Unified Workspce 2020 Co-Skilled Badge
  • Retired Badge: Dell Technologies Unified Workspace 2019 Co-Skilled Badge (N-1 Rule)

                                                                                                                           

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Compliment your portfolio by Reselling Services

 

Resell Dell Technologies Services:  If your role is aligned to Sales or Presales, learn how to identify and position the best Services opportunities for your customer's solutions

 

 

 

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Partnering with Services

Learn the latest about Services rebates, incentives, and delivery opportunities to grow your profitablity. 


Training Reference Guide

Documents about the training and competencies available.


Partner Portal

Central access to information and tools

Click here to learn how to navigate the Services section of Partner Portal


Online Partner Support

Assistance with Deal Registration, Solution Configurator, Partner Program Benefits, and more