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EMBARK ON YOUR JOURNEY TO DELIVERING SERVICES 

THE GATEWAY TO PROFITABILITY, DIFFERENTIATION & MORE

Select your Services Delivery area of focus for training and certification.  Elective training is also available to deepen your portfolio knowledge quarterly with updates to stay ahead of the technical curve and give you the competitive edge to deliver and resell services.

 

Click on the arrow tabs below to find the information you require for your services journey ...

  • UNDERSTANDING SERVICES DELIVERY REQUIREMENTS
  • GET TRAINED AND CERTIFIED
  • VIEW THE LATEST UPDATES
  • LEARN ABOUT RESELLING SERVICES

Deliver your own Deploy and Support* Services

Review the Services Delivery Enablement Matrix to:

  • determine competency requirements
  • review knowledge maintenance
  • understand offer collateral and information
  • access tools and resources
  • discover delivery capabilities

 

*Services Support Enablement is only available in select countries.

 

 

What's next?  After you have explored the requirements in the Services Delivery Enablement Matrix, we recommend the following activities to continue your services journey:

  • Understand the training and certification program and scheduling:  Now that you know what's required to deliver services for your chosen competency, you can learn more about the Dell Technologies certification framework, including available Proven Professional certifications and how to register for exams
  • Stay current with recent portfolio updates:  Come back to this section each quarter to stay ahead of the technical curve with our most recent training updates
  • Compliment your portfolio by reselling services:  In this area you will learn how to identify and position the best services opportunities for your customer's solutions
 

Training and certification overview

Understanding the training and certification program scheduling:  Now that you know what's required to deliver services you can learn more about the Dell Technologies certification framework, including available Proven Professional certifications and how to register for exams.

 


Competency-aligned   

On-Demand Training Packages

Gain access to competency-aligned courses and labs, certification exam details and practice tests with ease in our On-Demand Learning Center (ODLC).  Choose a plan that best fits your individual or team-wide learning needs.  Simplified purchase options allow for maxiumum flexibility and tailored learning.

 

 


Steps to get Certified

Looking to get certified?  We have provided a step-by-step guide to help you through the process.

 

 


Qualifying Associate Exams

The first level of certification is the Associate certification.  Use this document to understand which Associate certification you should take for your desired Specialist track.


 

 

View your Certification Badges

After achieving your certification, share your accomplishments with the world.  Check out this location to view and share your certification badges.

 

 


Learn more about Education Services

Check out the Education Services home page to see what other learning opportunities are available for you.


Stay current with recent portfolio updates

Come back to this section each quarter to stay ahead of the technical curve with our most recent services competency updates

 

 

Select a portfolio to understand recent product and solution announcements:

  • Converged/Hyper-converged
  • Data Protection
  • Networking
  • Server
  • Storage
  • Client
DTCP - VCF on VxRail
April 2021
  • New Skills Maintenance: VCF 4.2.0 on VxRail 7.0.130 Recorded Knowledge Transfer
July 2020
  • New Skills Maintenance on VCF 4.0.1 on VxRail 7.0.0                                                    
  • New Skills Maintenance on VCF 3.10 on VxRail 4.7.510 
  • New Skills Maintenance on VMware SW

 

 

VxBlock 1000
April 2021
  • New On-Demand Course : VxBlock Systems with VMware NSX-T Data Center Implementation
  • New Skills Maintenance: VxBlock March FY22 Release VPLEX Metro Node - Recorded Knowledge Transfer
  • New Skills Maintenance: Dell EMC VxBlock 1000 with VCF 4.1 - Part 2 - Recorded Knowledge Transfer
  • New Skills Maintenance: Dell EMC VxBlock 1000 with VCF 4.1 - Part 1 - Recorded Knowledge Transfer
January 2021
  • New Skills Maintenance on VxBlock Central 4.0
  • New On-Demand Course : VxBlock System Administration
  • New Skills Maintenance on VxBlock vSphere 7.0 Brownfield
October 2020
  • New On-Demand Course: VxBlock 1000 Concepts and Features                                                
July 2020   
  • New Skills Maintenance for VxBlock Q2 Updates

 

 

Dell EMC Integrated System for Micosoft Azure Stack Hub
April 2021
  • New Skills Maintenance: Azure Stack Hub - 2102 Release Recorded Knowledge Transfer
January 2021
  • New Partner Services Competency & Learning Path for Dell EMC Integrated System for Microsoft Azure Stack Hub - Deploy
  • New Partner Services Competency * Learning Path for Dell EMC Integrated System for Microsoft Azure Stack Hub - Support

 

 

PowerFlex rack
April 2021
  • New Skills Maintenance: Dell EMC CSI Driver for PowerFlex v1.4 Recorded Knowledge Transfer
  • New Skills Maintenance: Dell EMC Ansible for PowerFlex v1.0 Recorded Knowledge Transfer
January 2021
  • New Classroom & Virtual Classroom Course: PowerFlex rack Administration
  • New On-Demand Course : PowerFlex rack RCM Upgrades
  • New On-Demand Course : PowerFlex rack Hardware Expansions
  • New Skills Maintenance on Dell EMC CSI for PowerFlex v1.3 
October 2020
  • New Skills Maintenance: PowerFlex rack/appliance Controller Modernization Efforts Embedded OS Jump server Recorded Knowledge Transfer
  • New Skills Maintenance: PowerFlex rack Platform Requirements, Optane Drive Availability, and Appliance Management Node Recorded Knowledge Transfer
  • New On-Demand Course : PowerFlex rack Installation and Implementation
  • New On-Demand Course : PowerFlex Rack Concepts 
  • New On-Demand Course : PowerFlex 3.5 Administration
July 2020
  • Updated branding: VxFlex Family has been rebranded to PowerFlex Family. The competency will now be known as PowerFlex Rack. Course renaming to occur in August
  • New Skills Maintenance on PowerFlex (OS) updates
  • New Skills Maintenance on Integrated Data Protection for PowerFlex Rack 
  • New Skills Maintenance on PowerFlex Manager updates
  • New Course for PowerFlex Manager 3.5 Concepts
  • New Skills Maintenance on RHEL to CentOS based SO Node conversion for PowerFlex Rack 

 

 

PowerFlex Appliance
April 2021
  • New Skills Maintenance: Dell EMC CSI Driver for PowerFlex v1.4 Recorded Knowledge Transfer
  • New Skills Maintenance: Dell EMC Ansible for PowerFlex v1.0 Recorded Knowledge Transfer
January 2021
  • New Skills Maintenance on Dell EMC CSI for PowerFlex v1.3
October 2020
  • New On-Demand Course : PowerFlex Appliance 1.3 Installation
  • New Skills Mainteance: PowerFlex rack/appliance Controller Modernization Efforts Embedded OS Jump server Recorded Knowledge Transfer
  • New On-Demand Course : PowerFlex appliance 1.3 and PowerFlex Manager 3.5 Administration
  • New On-Demand Course : PowerFlex 3.5 Administration
  • New On-Demand Course : PowerFlex 3.5 Implementation
July  2020                                 
  • Updated branding: VxFlex Family has been rebranded to PowerFlex Family. The competency will now be known as PowerFlex. Course renaming to occur in August                                                                                        
  • New Skills Maintenance on PowerFlex Manager updates
  • New Course for PowerFlex Manager 3.5 Concepts 
  • New Skill Maintenance for PowerFlex (OS) updates
  • New On-Demand Course : PowerFlex 3.5 Implementation

 

 

VxRail
April 2021
  • New On-Demand Course : VxRail 7.0.200 Recorded Knowledge Transfer
  • New On-Demand Course : VxRail 7.0.XXX Installation and Implementation
  • New Skills Maintenance: VxRail STIG Hardening v1.6 Recorded Knowledge Transfer
  • New Skills Maintenance: CloudIQ-VxRail Integration Phase 1 Recorded Knowledge Transfer
January 2021
  • New Skills Maintenance: SmartFabric Services for VxRail and PowerStore with OMNI 2.0
  • New Skills Maintenance: VxRail 7.0.130 Recorded Knowledge Transfer
October 2020
  • New On-Demand Course:  VxRail Appliance 7.0XXX Concepts
  • New Skills Maintenance: VxRail STIG Hardening v1.5 Recorded Knowledge Transfer
  • New Skills Maintenance: VxRail 4.7.520 Recorded Knowledge Transfer
July 2020
  • New Skills Maintenance on VMware SW
  • New Course on VMware vSphere: Install, Configure, Manage [V7.0]
  • New Skills Maintenance on VxRail 7.0.010
  • New Skills Maintenance on VxRail Cloud-based Multi-cluster Management 
  • New Skills Maintenance on VxRail 4.7.510
  • New Skills Maintenance on VxRail 4.7.500 

 

 

 

 

 

 

Avamar
October 2020
  • New Skills Maintenance Avamar 19.4
  • New Skills Maintenance Avamar Gen5a All-Flash Appliance 
  • New Training: Avamar Integration Classroom 
July 2020
  • Competency rule update Deploy & Support - Avamar IE/SA v9 Certification 
  • New Skills Maintenance on 19.3
  • New Additional Training: Avamar integration with various servers
  • New Additional Training: Cloud Disaster Recovery 19.5

 

 

Data Domain
April 2021
  • New Skills Maintenance PowerProtect DD  Operating System 7.5
January 2021
  • Competency rule update Deploy & Support - DataDomain IE/SA v3 certification (from April 2nd)
  • New PowerProtect DD System Administration On-Demand/ Lab Course
  • New Skills Maintenance Data Domain Operating System 7.4
October 2020
  • New Skills Maintenance Data Domain Operating System 7.3
July 2020
  • New Skills Maintenance on OS 7.2
  • New Additional Training: Cloud Disaster Recovery 19.5

 

 

Data Protection Advisor (DPA)
January 2021
  • New Skills Maintenance on 19.4 
July 2020
  • New Skills Maintenance on 19.3

 

 

Data Protection Suite
October 2020
  • Competency rule update Deploy & Support - Networker IE/SA v8 Certification
July 2020
  • Badge update to include Avamar IE/SA v9 Certification 

 

 

IDPA DP4400
 
 

 

 

IDPA (Full)
October 2020
  •  New Skills Maintenance on 2.6 
  •  Competency rule update Deploy & Support - Networker IE/SA v8 Certification                                                       
July 2020
  • Competency rule update Deploy & Support -Avamar IE/SA v9 Certification

 

 

NetWorker
April 2021
  • New Skills Maintenance on 19.5
October 2020
  • Competency rule update Deploy & Support - Networker IE/SA v8 Certification 
  • New Skills Maintenance on 19.4 
July 2020
  • New Skills Maintenance on 19.3

 

 

Power Protect Cyber Recovery
April 2021
  • PowerProtect Cyber Recovery 19.6 Recorded Knowledge Transfer
  • CyberSense 7.5 and 7.6 Recorded Knowledge Transfer
January 2021
  • PowerProtect Cyber Recovery 19.6 Differences
October 2020
  • Competency rule update Deploy & Support- New PowerProtect Cyber Recovery Certification (from Nov 25th)
July 2020
  • Cyber Recovery 19.5 Recorded Knowledge Transfer

 

 

PowerProtect Data Manager
April 2021
  • New Skills Maintenance on 19.7
January 2021
  • New Skills Maintenance on 19.6
October 2020
  • New Skills Maintenance PowerProtect Cloud Snapshot Manager
July 2020
  • New Skills Maintenance on 19.5

 

 

 

 

RecoverPoint
                                    

                                                                                                                                                           

 

 

RecoverPoint for Virtual Machines (RP4VM)
January 2021
  • New Skills Maintenance on 5.3.1

 

 

Campus Networking

July 2020
  • New Partner Services Competency for Campus Networking - Support

                                                                                        

 

 

 Data Center Networking

April 2021
  • New Skills Maintenance: PowerSwitch SmartFabric OS10 Private Virtual LAN Concepts
November 2020
  • New Data Center On Demand Competency Aligned Training Package - Deploy
July 2020
  • New Partner Services Competency for Data Center Networking - Support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Modular Infrastructure
July 2020
  • New Partner Services Competency for Modular Infrastructure - Support

 

 

MX Modular Infrastructure
July 2020
  • New Partner Services Competency for MX Modular Infrastructure - Support

 

 

PowerEdge Server  
April 2021
  • New Skills Maintenance: PowerEdge XE8545 Concepts and Feature, PowerEdge XE8545 Administration, PowerEdge XE8545 Installation, PowerEdge XE8545 Concepts - 3D Simulation
October 2020
  • New Exam: Implementation Engineer, PowerEdge Version 2.0 (N)
  • Retired Exam: Implementation Engineer, PowerEdge Version 1.0 (N-1)
July 2020
  • New Partner Services Competency for PowerEdge - Support

 

 

 

 

 

 

AppSync
                                                

                                                                                                                                                                                                                                                                                                      

 

 

Cloud Tiering Appliance
 
 

                                                                                                                                

 

 

Entry-Level Storage
July 2020
  • New Partner Services Competency - Support

 

 

ECS
October 2020
  • Exam Name Change (No Version Change): Specialist - Systems Administrator, ECS Exam DES-1B31
  • Exam Name Change (No Version Change): Specialist - Implementation Engineer, ECS Exam DES-1B21

 

 

Isilon/PowerScale
July 2020
  • New Skills Maintenance on F200/F600

 

 

PowerMax
April 2021
  • PowerMaxOS 5978 Q3 2020 Differences course available
October 2020
  • PowerMaxOS 5978 Q3 2020 Differences course available
  • New Exam: Specialist - Technology Architect, PowerMax and VMAX All Flash Solutions Version 1.0
July 2020
  • Retiring Certification: Specialist - Implementation Engineer, VMAX All Flash and VMAX3 Solutions Exam - E20-307
  • Retiring Certification: Specialist - Systems Administrator, VMAX All Flash and VMAX3 Solutions Exam - E20-507

 

 

PowerStore
April 2021                                                
  • Dell EMC CSI Driver for PowerStore v1.3 Recorded Knowledge Transfer available                                                                                                                                                                                                           

 

 

SC Series
                                                

                                                                                                                                                                                                                        

 

 

Unity
                                         

                                                                                                                                                

 

 

VMAX
October 2020
  • PowerMaxOS 5978 Q3 2020 Differences course available
  • New Exam: Certification Name:  Specialist - Technology Architect, PowerMax and VMAX All Flash Solutions Version 1.0
July 2020
  • Retiring Certification: Specialist - Implementation Engineer, VMAX All Flash and VMAX3 Solutions Exam - E20-307
  • Retiring Certification: Specialist - Systems Administrator, VMAX All Flash and VMAX3 Solutions Exam - E20-507

 

 

XtremIO
                              

                                                                                                            

 

 

VPLEX
  January 2021                  
  •  Metro node O.S 7.0 Differences course available to support the launch of Metro Node                                                                                                      

 

 

 

 

 

 

 

 

 

 

Unified Workspace
October 2020
  • New Badge: Dell Technologies Unified Workspce 2020 Co-Skilled Badge
  • Retired Badge: Dell Technologies Unified Workspace 2019 Co-Skilled Badge (N-1 Rule)

                                                                                                                           

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Compliment your portfolio by Reselling Services

 

Resell Dell Technologies Services:  If your role is aligned to Sales or Presales, learn how to identify and position the best Services opportunities for your customer's solutions

 

 

 

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Partnering with Services

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Training Reference Guide

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Partner Portal

Central access to information and tools

Click here to learn how to navigate the Services section of Partner Portal


Online Partner Support

Assistance with Deal Registration, Solution Configurator, Partner Program Benefits, and more