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EMBARK ON YOUR JOURNEY TO DELIVERING SERVICES 

THE GATEWAY TO PROFITABILITY, DIFFERENTIATION & MORE

Select your Services Delivery area of focus for training and certification.  Elective training is also available to deepen your portfolio knowledge quarterly with updates to stay ahead of the technical curve and give you the competitive edge to deliver and resell services.

 

Click on the arrow tabs below to find the information you require for your services journey ...

  • UNDERSTANDING SERVICES DELIVERY REQUIREMENTS
  • GET TRAINED AND CERTIFIED
  • VIEW THE LATEST UPDATES
  • LEARN ABOUT RESELLING SERVICES

Deliver your own Deploy and Support* Services

Review the Services Delivery Enablement Matrix to:

  • determine competency requirements
  • review knowledge maintenance
  • understand offer collateral and information
  • access tools and resources
  • discover delivery capabilities

 

*Services Support Enablement is only available in select countries.

 

 

What's next?  After you have explored the requirements in the Services Delivery Enablement Matrix, we recommend the following activities to continue your services journey:

  • Understand the training and certification program and scheduling:  Now that you know what's required to deliver services for your chosen competency, you can learn more about the Dell Technologies certification framework, including available Proven Professional certifications and how to register for exams
  • Stay current with recent portfolio updates:  Come back to this section each quarter to stay ahead of the technical curve with our most recent training updates
  • Compliment your portfolio by reselling services:  In this area you will learn how to identify and position the best services opportunities for your customer's solutions
 

Training and certification overview

Understanding the training and certification program scheduling:  Now that you know what's required to deliver services you can learn more about the Dell Technologies certification framework, including available Proven Professional certifications and how to register for exams.

 


Competency-aligned   

On-Demand Training Packages

Gain access to competency-aligned courses and labs, certification exam details and practice tests with ease in our On-Demand Learning Center (ODLC).  Choose a plan that best fits your individual or team-wide learning needs.  Simplified purchase options allow for maxiumum flexibility and tailored learning.

 

 


Steps to get Certified

Looking to get certified?  We have provided a step-by-step guide to help you through the process.

 

 


Qualifying Associate Exams

The first level of certification is the Associate certification.  Use this document to understand which Associate certification you should take for your desired Specialist track.


 

 

View your Certification Badges

After achieving your certification, share your accomplishments with the world.  Check out this location to view and share your certification badges.

 

 


Learn more about Education Services

Check out the Education Services home page to see what other learning opportunities are available for you.


Stay current with recent portfolio updates

Come back to this section each quarter to stay ahead of the technical curve with our most recent services competency updates

 

 

Select a portfolio to understand recent product and solution announcements:

  • Converged/Hyper-converged
  • Data Protection
  • Networking
  • Server
  • Storage
  • Client
DTCP - VCF on VxRail - coming soon
April 2020   
  • New Partner Services Competency - Deploy (from May)

 

 

VxBlock 1000
October 2019   
  • New Specialist Exam - Implementation Engineer, VXBlock Version 2.0
July 2019
  • New Skills Maintenance on VxBlock Central and Data Domain High Availability

 

 

VxFlex Integrated Rack
April 2020
  • New Skills Maintenance for recent updates added to VxRack System Flex Partner Valuepak
  • New Skills Maintenance for VxFlex Manager & VxFlex OS new features and updates
  • New Skills Maintenance for Cloudlink on VxFlex
January 2020        
  • New Skills Maintenance for recent updates added to VxRack System Flex Partner Valuepak  
October 2019
  • New Skills Maintenance on VxFlex Integrated Rack R840 Server
July 2019
  • New Skills Maintenance on VxFlex Manager update

 

 

VxFlex OS/RN/Appliance
April 2020
  • New Skills Maintenance for VxFlex Manager & VxFlex OS new features and updates
  • New Partner Services Competency for VxFlex OS/RN/Appliance - Deploy
  • New Skills Maintenance for VxFlex Appliance 1.2
January 2020    
  • New Course for VxFlex OS 3.x and Ready Node Implementation and Management
  • New Skills Maintenance on VxFlex Appliance 1.1 & VxFlex Manager 3.3
  • New Course for VxFlex Appliance 1.0 Installation and Implementation
October 2019
  • New Skills Maintenance on VxFlex OS 3.0.1 update                        

 

 

VxRail
January 2020
  • Competency rule update - Remote Support
  • N-1 rule update:  Specialist - Implementation Engineer, VxRail Appliance Version 1.0.  VxRail Appliance 4.x Deployment and Implementation will no longer count as N-1 after March 2020
  • New Skills Maintenance on Dell EMC SmartFabric Director - Installation and Implementation
  • New Skills Maintenance on OpenManage Network Integration (OMNI) 1.2
  • New Skills Maintenance on Dell Networking SmartFabric Services for VxRail 4.7.410, OS10.5.0.3, OMNI vCenter plugin 1.2
  • New SKills Maintenance on VxRail HW 4.7.400/4.7.410 SW
 October 2019                                                                
  • New Skills Maintenance on VxRail v4.7.300
  • New Skills Maintenance on VxRail ACE Enhancements & Updates
July 2019                           
  • New Skills Maintenance on VXRail ACE

 

 

 

 

 

 

Avamar
April 2020
  • New Skills Maintenance on 19.3 (Pre Beta)
January 2020      
  •  New Skills Maintenance on 19.2    
  • New Additional Training:  Cloud Disaster Recovery 19.3                                                                         
July 2019
  • New Skills Maintenance on 19.1
  • Specialist Exam updates:  Implementation Engineer, Avamar Version 8.0

 

 

Data Domain
January 2020
  • New Skills Maintenance on OS 7.1
  • New Additional Training:  Cloud Disaster Recovery 19.3
October 2019  
  • New PowerProtect DD Appliances released
  • New Skills Maintenance on OS 7.0                                                                                                 
July 2019
  • Specialist Exam updates: Implementation Engineer, Data Domain Version 2.0

 

 

Data Protection Advisor (DPA)
October 2019     
  • New Skills Maintenance on 19.2                                                                                                               
July 2019
  • New Skills Maintenance on 19.1

 

 

Data Protection Central
January 2020
  • New Skills Maintenance on 19.2
  • New Training Pack for Deploy and Support Competency
July 2019
  • New Skills Maintenance on 19.1                                                       

 

 

Data Protection Suite
April 2020
  • Competency rule update Deploy & Support - New DP Suite Solutions Badge (from May 1st)
  • New DP Suite Training Package
January 2020
  • EOL - Data Protection Suite for Backup Competency
July 2019    
  • New Partner Services competency – Deploy and Support                    

 

 

IDPA DP4400
April 2020
  • Competency rule update Deploy - New DP4400 Deployment Authorization Test
January 2020
  • New Skills Maintenance on 2.5
July 2019                 
  • Competency rule update Deploy & Support – New IDPA Management ILT/OILT course added              

 

 

IDPA (Full)
January 2020
  • New Skills Maintenance on 2.5

 

 

NetWorker
April 2020
  • New Skills Maintenance on 19.3 (Pre Beta)
January 2020        
  • New Skills Maintenance on 19.2                                                                                                    
July 2019
  • New Skills Maintenance on 19.1
  • Specialist Exam updates: Implementation Engineer, NetWorker Version 7.0

 

 

Power Protect Cyber Recovery
April 2020
  • Competency rule update Deploy & Support - Previous pre-requisites moved into Additional Training
  • New Skills Maintenance on 19.4
  • New Additional Training:  CyberSense 7.1
January 2020
  • New Skills Maintenance on 19.3
October 2019        
  • Competency name change
  • New Skills Maintenance on 19.2                                                                                                   

 

 

PowerProtect Data Manager
April 2020
  • Competency rule update Deploy & Support - New PowerProtect IE Certification (from May 1st)
  • Competency name change
  • New Skills Maintenance on 19.4
  • New Additional Training:  Storage Direct
January 2020
  • New Skills Maintenance on 19.3
  • New Additional Training available
October 2019
  • New Skills Maintenance on 19.2                                           
July 2019
  • New Partner Services competency – Deploy and Support           

 

 

PowerProtect X400
April 2020
  • Competency rule update Deploy & Support - New PowerProtect IE Certification (from May 1st)
  • New Skills Maintenance on 19.4
  • New Skills Maintenance on X400 3.1
  • New Additional Training:  Storage Direct
January 2020
  • New Skills Maintenance on 19.3
  • New Additional Training:  Cloud Disaster Recovery 19.3
October 2019
  • New Skills Maintenance on 19.2
July 2019
  • New Partner Services competency – Deploy and Support           

 

 

RecoverPoint
                                    

                                                                                                                                                           

 

 

RecoverPoint for Virtual Machines (RP4VM)
April 2020
  • New Skills Maintenance on 5.3
January 2020
  • New Additional Training:  vRealize Automation Data Protection Extension 19.3
  • New Training Pack for Deploy and Support Competency
July 2019
  • Competency rule update Deploy & Support           

 

 

           Search
                                

                                                                                                                                                             

 

 

           SourceOne
January 2020                
  • New Skills Maintenance on 7.2.9                                                                                                                                                   

Campus Networking

             

 

                                                                                        

 

 

 Data Center Networking

January 2020          
  • Competency rule update - Deploy
  • New Exam:  DES-5221 Specialist - Implementation Engineer, Data Center Networking Exam (N Rule)  
  • Retired Exam:  DNDNS-200 Dell Networking Professional Exam (N-1 Rule)                                                                                               

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 Modular Infrastructure
January 2020
  • New Training Pack for Deploy Competency                                                       

 

 

MX Modular Infrastructure
January 2020
  • New Training Pack for Deploy Competency
October 2019
  • New Partner Services Competency for MX7000 series - Deploy                       

 

 

PowerEdge Server  
January 2020
  • New Training Pack for Deploy Competency
October 2019  
  • Competency rule update - Deploy
  • New Exam:  Implementation Engineer, PowerEdge MX Modular Version 1.0 (N Rule)
  • Retired Exam:  Dell DCPPE-200 PowerEdge Professional Exam (N-1 Rule)

 

 

 

 

 

 

AppSync
October 2019                                                  
  • EOL: AppSync  Competency                                                                                                                                                                                                                                                                                                      

 

 

Cloud Tiering Appliance
January 2020
  • New Training Pack for Deploy Competency

                                                                                                                                

 

 

Entry-Level Storage
January 2020                                                 
  • New Partner Services Competency - Deploy                                                                                                                                                                                                                         

 

 

Elastic Cloud Storage
January 2020                                                 
  • Support Competency added to Enablement Matrix                                                                                                                                                                                                                      

 

 

Isilon
October 2019                                   
  • Competency rule update for Deploy
  • New Exam: DES-1423 Specialist – Implementation Engineering, Isilon Solutions v3.0                                                                                                                                     
July 2019
  • New 8.2 Skills Maintenance

 

 

PowerMax
January 2020
  • Competency rule update - Support
  • New Exam:  DES-1142 Specialist - Platform Engineer, PowerMax and VMAX All Flash Exam
October 2019                                                                      
  • Competency Rule Update - Deploy
  • New Exam: DES-1121 Specialist - Implementation Engineer, PowerMax and VMAX Family Solutions Version 1.0                                                                                                                                                                                                                                                                       

 

 

PowerStore
April 2020                                                
  • New Partner Services Competency - Deploy and Support                                                                                                                                                                                                           

 

 

SC Series
October 2019                                                 
  • Specialist Exam updates: Specialist - Implementation Engineer, SC Series Exam                                                                                                                                                                                                                          

 

 

Unity
October 2019                                               
  • UnityXT Appliance released                                                                                                                               
  • Specialist Exam updates: E20-393 Specialist - Implementation Engineer, Dell EMC Unity Solutions Version 2.0                                                                                                                                                                  
July 2019
  • New Skills Maintenance on OE 5.0

 

 

VMAX
January 2020                                  
  • Competency  Rule Update - Support
  • New Exam: DES-1142 Specialist - Platform Engineer, PowerMax and VMAX All Flash Exam                                                                                                                              

 

 

XtremIO
October 2019                                  
  • Competency N Rule Update for Deploy
  • New Exam: E20-368 Specialist - Implementation Engineer, XtremIO Solutions Version 2.0                                                                                                                                 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Compliment your portfolio by Reselling Services

 

Resell Dell Technologies Services:  If your role is aligned to Sales or Presales, learn how to identify and position the best Services opportunities for your customer's solutions

 

 

 

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Partnering with Services

Learn the latest about Services rebates, incentives, and delivery opportunities to grow your profitablity. 


Training Reference Guide

Documents about the training and competencies available


Partner Portal

Central access to information and tools

Click here to learn how to navigate the Services section of Partner Portal


Online Partner Support

Assistance with Deal Registration, Solution Configurator, Partner Program Benefits, and more