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Global On boarding program



The Fast Start On Boarding program is designed to accelerate your time to productivity in your role and help you learn what it takes to be successful in selling Dell Technologies products and solutions. 

Explore the tabs below to find available resources:

Welcome to Dell Technologies:  Start here to get an overview of Dell Technologies and how as your trusted technology partner, we can help you transform your customers' business.

Dell Technologies Partner Program: Visit this section to get a better understanding of the Partner Program as well as access to some of the resourses available to help you conduct business.

Partner Academy: Learn about the abundant amount of training available to you within the Partner Academy that you can leverage to keep your skills razor sharp to gain the competitive edge.

Region Specific Materials: In this section you will find training events and documents specific to your region.


  • Welcome to Dell Technologies
  • Dell Technologies Partner Program
  • Partner Academy
  • Region Specific Materials

Welcome to the Partner Program

Rola Dagher, Global Channel Chief

Together we stop at nothing!  Welcome to a world class partner experience built for you.




We will stop at nothing!

Pushing technology so you can go further!

Our purpose in action

Learn about ESG and how we can work together

Dell Technologies ESG Story

Dell’s ESG story, goals, plans and pillars


Additional Information




Interested in getting involved?

We are looking for new members to join our Training Advisory Board (TAB).  If you are interested in providing us feedback about our training programs, courseware and the overall Partner Academy experience, and are willing to participate in quarterly meetings, please email us and let us know! 


  • The Program
  • Websites
  • Tools
  • Support

Our Partner Promise to you:  Together We stop at Nothing!


Our Partner Program relies on the following 3 pillars:

Innovation:  Fueling your growth from the edge to the data center to the cloud

Power Of Dell Technologies:  Together we drive change, advance sustainabiilty and cultivate inclusion

End-to-end Experience:  A program built with you and for you, founded on collaboration and trust



2021 Partner Program

Together, we stop at nothing!


Get started with the Partner Program Ecosystem Overview to learn about the components of the program and the many benefits available to you and your company.  


Next, click on your Partner type below to access the Partner Program Guide specific to your company's relationship with Dell Technologies:


Below is a list of Dell Technologies websites where you will find many resources to help you conduct business:

Websites Description 
Partner Portal Your centralized resource for all partner tools, programs, incentives, training and support. 
Knowledge Center Visit this area to access sales enablement materials to help drive your sales campaigns
Dell Technologies video library platform 
Klue Dell Technologies single source for competitive data
Demand Generation Center
Save time and effort by leveraging ready-made attractive, well-prepared marketing materials.  Dell EMC offers different campaign tools to best fit your business needs, enabling you to target your customers with the best solutions
Digital Marketing Platform Marketing materials for email campaigns, webpages, social networks and Concierge agencies
Customer Solution Center Customer Solutions Centers enable customers and partners to experience, architect and validate solutions that will drive the success of their business
Demo Center A self-service, cloud-based platform that provides you with a suite of solution sales demos and training labs

Below is a list of Dell Technologies tools to help you conduct business. We highly recommend bookmarking these sites to quickly access them.  For a complete list of available tools refer to the Partner portal.

Tools Description sales.htmTools.html
Program Tracker Program Tracker helps you to get prepared for the Dell EMC Financial Year Partner Audit. This tool provides you an up-to-date view of training and revenue achievements and information on the elements still required to protect and boost your tier status and rebates for the next financial year. Access to Program Tracker is restricted to partners participating in the current financial year audit and to nominated individuals at each participating partner company.  To learn more click here.
CertTracker This tool is leveraged to manage the Certifications/Credentials an individual has achieved. It is available to all partners with an active account in SFDC or Partner Portal once they have earned their first Proven Professional Certification or Credential.
Incentives Center The new Incentives Center gives you increased visibility and insight across all your Program incentives in one centralized location – Rebates, MDF and MyRewards*. And, it’s mobile optimized for access on the go with 24/7 dedicated support through phone, email or chat. Watch the Incentives Center Video for a quick overview, review this guide to learn more about the transition.
Now located in the Incentives Center, the Dell Technologies Points-based incentive program is available to sales reps and SEs. This program is only available to Solution Providers and some exclusions apply. Click here for more information and see if you qualify to participate.
Quoting Partners can use multiple tools to help them quote and order. Learn more about your options and view this valuable training to learn how to use these tools.
RFP Proposal
Self-service resources to help you position and sell the portfolio. Find answers to RFP/RFI questions, create sales proposals leveraging our powerful Document Automation capabilities, search library of portfolio content, and utilize the ready-to-use pre-built RFP and sales documents.  To learn more click here.  
Rebate and MDF Tool Now located in the Incentives Center, Partners in the Dell Technologies Partner Program have the opportunity to take advantage of the investment benefit of Marketing Development Funds (MDF), or Business Development Funds (BDF) depending on the Partner Track and Tier in which the partner is participating. Rebates are available to Partners growing their Dell Technologies revenue and completing Training Competencies. Click here to learn more about these incentives and understand if you qualify. 
Deal Registration This tool is where you register a deal or view the status of current opportunities. Learn more about this valuable tool.

Help is right around the Corner!

If you are having issues accessing any of our training, tools or resources visit the Support Page on the Partner Portal and select the category which best describes your question or issue so we can direct you within the Case Management Tool to the team who can best address your concern as quickly as possible.  


Watch this short video to learn how to use Dell EMC's Case Management Tool.


If you have specific questions regarding Training or Certifications visit the Contact us page to enter an Education Support Ticket  


Additional Resources if you still need assistance:

  • Metal Tiered Partners should reach out to your Partner Account Manager
  • Authorized Resellers please contact your Distributor for help
  • Overview
  • Tracking Your Progress
  • Support

The Partner Academy is your single source of training enablement for the competencies and skills you need to sell Dell Technologies products and solutions. You will find the training easy to navigate and is organized based on your area of focus, role and skill level.


Navigating the sections of the Partner Academy:


The "POPULAR TASKS" bar gives you direct access to all your required training as well as new product launch training and certification.



Reference these useful guides designed to help you navigate to the training you are looking for:

Use the tools below to track your progress:

Tool Description
CertTracker This tool is leveraged to manage the Certifications/Credentials an individual has achieved. It is available to all partners with an active account in SFDC or Partner Portal once they have earned their first Proven Professional Certification or Credential.
Program Tracker The Dell EMC Partner Program Tracker (available for nominated contacts at Solution Providers) allows partners to monitor their completion of program requirements, including customized training plans. To learn more click here.

We are here to help!

We recommend checking our Partner Academy FAQ to help you troubleshoot our most common questions.

If you have specific questions regarding Training or Certification visit the Contact us page to enter an Education Support Ticket.

  • Latin America
  • North America

Sign up for the Partner Storage New Hire Event


These Quarterly Partner Storage Training Workshops are designed to:

  • enhance your knowledge of Storage through primary use cases and objection handling
  • familiarize you with the Storage processes and tools
  • help you understand the competitive landscape
  • assist you in confidently articulating the storage vision
  • gain insight to how Dell Technologies Modern Data Center, Data Protection Suite and Unstructured Data Suite wins 
  • provide a platform to network with your peers for success