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The information below applies to Classrom and/or Virtual Class training that will be utilizing the Adobe Connect Platofrm.
Please complete ALL steps below for optimal delivery experience.
Virtual Classroom using Adobe Connect
REQUIREMENTS AND SYSTEM CHECK
Thank you for enrolling in a Virtual Class, a real-time interactive training experience. You will use an internet connection to access live audio (and possibly live video of the instructor only) in this instructor-led session. The instructor may also share presentation slides. Dell Technologies virtual classes are live-online and facilitated by qualified expert instructors, as opposed to self-paced.
Your online class may have ALL students attending online, or there may be a combination of both online students and students who are in a physical classroom.
Note: Please be advised that any recording of this event, including audio, video or otherwise, is strictly prohibited.
Complete the following System Checks and Tests prior to your scheduled class start date.
1. Connect to the Internet
A wired connection is required.
Wireless- and VPN connection are not recommended.
2. Connect Headset
Audio is provided through voice-over-IP (VoIP) through your PC. To verbally communicate with the instructor and with another students, a headset with a microphone is required. If a headset is not available, you will still be able to communicate with the instructor and fellow students using the text chat functionality provided.
3. System Check (REQUIRED)
SELF HELP AND ADDITIONAL RESOURCES
Adobe Help: https://helpx.adobe.com/adobe-connect/connect-support.html
Verify connection speed: http://admin.adobeconnect.com/common/help/en/support/meeting_test.html
Verify flash player is up to date: http://helpx.adobe.com/flash-player/kb/find-version-flash-player.html
Close all applications (especially ones that compete for bandwidth like, email, other browsers, etc.)
Hardwire your network connection with an Ethernet cable, do not use Wi-Fi
Turn off any virus scanning software or any firewalls
Adobe Live Chat Help: https://helpx.adobe.com/support/connect.html
24/7 Adobe Support for “In Meeting” Issues-All Geos: 1-800 422 3623
Compatibility for VMware® Learning Platform
The following outlines the actions required to open access to the Virtual Data Center (VDC) or VMware Learning Platform.
CLICK HERE to complete the steps outlined in the attached document.
Troubleshooting
If all tests are successful - you see the VDC Test Desktop, the Core Speed is >= 1.5Mbps and ran successfully trough the VLP Connectivity Test - then there is no need for any further action. If one or more tasks fails, then please contact edutechsupport@emc.com. A member of the DELL Technologies lab support team will be in contact to troubleshoot any issues.
Accessing the Student Guide with eBooks
ABOUT EBOOKS
eBooks are student course materials in an electronic format accessible from a PC, laptop, tablet or smartphone. eBooks are available three business days before the start date of your class.
More information can be found from the Support page.